Support Engineer

Xnetra; Mumbai; On-site; INR 167,000 - 246,000; Full time

Job summary

Xnetra in Mumbai is seeking a proactive Support Engineer to handle customer inquiries, provide timely resolutions, and conduct product trainings.

The role includes onboarding customers, installations, and ongoing support. Fresh graduates are encouraged to apply; a science degree is preferred. The probation period includes training with a fixed salary ₹15,000 per month, increasing to ₹22,000 on successful completion.

Qualifications

• Freshers are encouraged to apply.
• Must be a graduate from a Science field.
• Highly creative and autonomous.

Responsibilities

• Handle incoming customer support inquiries and provide effective, timely resolutions.
• Conduct training sessions to ensure customers are comfortable and proficient with the product.

Skills

Customer support

Training

Autonomy

Education

Science graduate

Job description

In this dynamic Support Engineer role. You will primarily focus on customer support, carrying out technical installations, and providing user training. All related and necessary training for the role will be fully provided by the company to ensure you are equipped for success.

Probation Period (First 3 Months): Dedicated training and probation phase with a fixed salary of ₹15,000 per month.

Post-Probation: Upon successful completion of the 3-month probation period, the salary will be revised to ₹22,000 per month.

Customer Relationship

Personal Evolution

Autonomy

Administrative Work

Technical Expertise

Responsibilities

• Handle incoming customer support inquiries and provide effective, timely resolutions.
• Conduct training sessions to ensure customers are comfortable and proficient with the product.

Must Have

• Experience: Freshers are highly encouraged to apply.Passion for software products
• Education: Must be a graduate from any Science field.Highly creative and autonomous