Advanced Services Engineer

Oracle; Bengaluru; On-site; INR 600,000 - 1,100,000; Full time

Job summary

Oracle in Bengaluru is seeking a technical support professional to troubleshoot and resolve issues related to Cerner Millennium products, an EHR system. You will collaborate with cross-functional teams to implement effective solutions and maintain comprehensive documentation of customer interactions and resolutions.

The role includes on-call rotation for after-hours support and remote assistance during critical incidents, with a strong emphasis on clear communication with customers at all levels.

Qualifications

• 3-14 years of experience in IT services & consulting with Cerner Millennium products.

Responsibilities

• Provide technical support to customers for Cerner Millennium products and troubleshoot EHR issues.
• Collaborate with cross-functional teams to implement solutions for complex problems.
• Develop and maintain documentation of customer interactions, issue resolutions, and knowledge base articles.
• Participate in on-call rotation for after-hours support and provide remote assistance during critical incidents.

Skills

Cerner Millennium

Troubleshooting

Communication skills

Job description

Roles and Responsibilities :

• Provide technical support to customers for Cerner Millennium products, including troubleshooting and resolving issues related to EHR systems.
• Collaborate with cross-functional teams to identify and implement solutions for complex problems.
• Develop and maintain documentation of customer interactions, issue resolutions, and knowledge base articles.
• Participate in on-call rotation for after-hours support and provide remote assistance during critical incidents.

Job Requirements :

• 3-14 years of experience in IT services & consulting industry with expertise in Cerner Millennium products.
• Strong understanding of Oracle India Pvt. Ltd.'s (Cerner) software applications such as Millennium.
• Excellent communication skills with ability to work effectively with customers at all levels.