Support Engineer

Mindteck; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading IT services company in Bengaluru is looking for passionate L2 Support Engineers to provide 24/7 support. The role requires a minimum of 3 years experience, strong communication skills, and proficiency in tools like TeMIP and Linux. Join us to take ownership in a high-impact environment.

Qualifications

• Minimum 3 years as L2 support engineer.
• 2-5 years of experience in solution support.
• Ability to communicate effectively with customers and track ticket closure.

Responsibilities

• Join our dynamic IT team as an L2 Support Engineer.
• Perform application monitoring and create health check reports.
• Log issues in the ticketing system.

Skills

Hands-on experience with TeMIP, UCA, UOC

Experience in 24/7 IT system production support

Strong understanding of ITIL processes

Experience working in a Linux environment

Proficient in shell scripting

Strong written and verbal business communication skills

Job description

Job Opportunity: L2 Support Engineer (Multiple Positions)

Start Date: ASAP (within 2–3 weeks)

Type: 24x7 L2 Support

Responsibilities / Overview

We are hiring L2 Support Engineers to join our dynamic IT team. We have openings for:

• Junior Engineers: 2–3 years of experience
• Lead Engineer: 5+ years of experience

Key Skills & Requirements

• Hands‑on experience with TeMIP, UCA, UOC
• Experience in 24/7 IT system production support
• Minimum 3 years as L2 support engineer
• Strong understanding of ITIL processes
• 2–5 years of experience in solution support
• Experience working in a Linux environment
• Proficient in shell scripting
• Good experience with HPE vTeMIP / UOC / UCA products to troubleshoot issues
• Able to perform application monitoring, create health check reports, and log issues in the ticketing system
• Strong written and verbal business communication skills
• Ability to communicate effectively with customers and L2 support teams and track ticket closure
• Ramping up on products used in the solution

Mandatory: Availability to work in 24/7 shifts.

If you are passionate about IT support and ready to take ownership in a high‑impact environment, we’d love to hear from you.

Apply Now to be part of our team!

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Engineering and Administrative

Industries

• IT Services and IT Consulting, Engineering Services, and Administrative and Support Services