Support Associate

SquadStack

Dadri

On-site

INR 330,000 - 420,000

Full time

14 days+

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Benefits offered by this job

Healthcare (Physical & Mental Wellness)

Freedom and Responsibility

Job summary

A technology startup is looking for a Support Associate to provide high-quality support to agents. The role involves assisting with technical inquiries, effective communication, and documentation. Strong skills in Zoho and excellent communication abilities are essential. The ideal candidate should have at least one year of experience with Zoho and be proficient in Google Sheets/Excel. This is a full-time position based in Noida.

Qualifications

Minimum of one year’s experience working with Zoho.
Prior experience in Chat/email support or a related field is preferred.

Responsibilities

Assist agents with technical inquiries and problem resolution.
Communicate effectively with agents via email, chat, and phone.
Document agent interactions and resolutions.

Skills

Excellent communication skills

Strong problem-solving abilities

Experience with Zoho

Proficient in Google Sheets/Excel

Tools

Zoho

Google Sheets

Excel

Job description

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Co-creating Squadstack | Talent Acquisition Specialist

Job Summary

As a Support Associate at SquadStack, you will be responsible for providing high-quality support to the agents working with us. Your primary duties will include:

Responsibilities

Utilizing your expertise in Zoho to assist agents with technical inquiries, troubleshooting, and problem resolution.
Communicating effectively with agents via email, chat, and phone to provide timely and accurate assistance.
Collaborating with other team members to escalate complex issues and ensure timely resolution.
Participate in team meetings, training sessions, and continuous learning activities to improve product knowledge and support skills.
Documenting agent interactions and resolutions.
Adhering to company policies and procedures to ensure agent's satisfaction
Maintaining a positive and professional attitude in all agent's interactions.
Able to create dashboards and share weekly/monthly progress reports.
Maintain SLAs/KPIs

Requirements

Minimum of one year’s experience working with Zoho.
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and attention to detail.
Ability to work independently and as part of a team in a fast-paced environment.
Prior experience in Chat/email support or a related field is preferred.
Should be proficient in Google Sheets/Excel

Logistics

Compensation: 3.3 - 4.2 LPA
Joining: ASAP!
Location: Noida

Why should you consider us seriously?

We believe that long-term, people over product and profits, prioritize culture over everything else. See Glassdoor reviews.
We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.)
Freedom and Responsibility
Healthcare (Physical & Mental Wellness)

Please Note:

SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status

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