Support Analyst

Infotel UK Consulting; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Infotel UK Consulting is seeking an experienced Axiom Support Engineer based in Mumbai. The ideal candidate will have over 5 years of experience in Axiom development and production support, and will be responsible for providing L1/L2 support as well as maintenance of the Axiom platform.

Candidates should exhibit strong SQL and Unix scripting skills, along with experience in monitoring tools such as Dynatrace. This position offers a dynamic work environment requiring flexibility to work shifts, including nights.

Qualifications

• 5+ years of experience on Axiom support in v10/v11 environment.
• 5+ Years of experience in SQL and PLSQL.
• 5+ Years of experience in Unix scripting.

Responsibilities

• Provide L1/L2 tier production support for Axiom jobs.
• Participate in change deployment calls and releases.
• Troubleshoot Axiom jobs and follow escalation procedures.

Skills

Axiom

Oracle SQL/PLSQL

Unix

Autosys

Education

Bachelor Degree or equivalent

Tools

ServiceNow

Dynatrace

Job description

Responsibilities

• 5+ years of experience in Axiom development/production support
• Ability to understand and architect Axiom solutions for production support activities
• Flexible working in shifts, with at least 1 week of night shift per month
• Provide L1/L2 tier production support (on-call rotation) for Axiom jobs in production
• Able to understand/write troubleshoot shell scripts and SQL (Oracle) for regular maintenance jobs to improve performance and uptime of Axiom platform
• Collaborate internally and externally to maintain SLA and provide escalations
• Maintenance of the Axiom Reporting platform infrastructure (upgrades, patches, health monitoring)
• Worked on Change Management Tools to track all incidents and changes and to plan production changes as per change management policies
• Undertake Incident, Change and Problem management activities within the scope of the team
• Troubleshooting Axiom jobs and following escalation procedures to resolve the issue
• Collaborate and work with development team on L3 issues and following the task to completion
• Provide on-call support for Axiom jobs (on rotation 24x7)
• Participate in change deployment releases
• Ensures adherence to bank and information systems policies and procedures, security measures and audit standards
• Able to understand process quickly and apply in day-to-day activities
• Team player and mentor junior support engineers

Contributing Responsibilities

• Experience on ServiceNow/Version Control/Autosys Monitoring tools with proven ability on improving operational efficiency measuring KPI and identifying RCA and providing long-term solutions to improve operational standards
• Responsible for the support and maintenance of Financial Regulatory (Fin.Reg.) Reporting application, Axiom, and its allied infrastructure and responsible for the data quality and distribution of all the Fin.Reg. reports that are sent on a monthly, quarterly, semi-annual and annual basis
• Participate in change deployment calls and releases
• Ability to handle day-to-day support activities and production migrations
• Identify the manual task and create automation plan

Technical & Behavioral Competencies

• Expert level knowledge on Axiom, Oracle, SQL, Scheduler, UNIX/Linux scripting
• Good team player and ability to work on own initiatives with minimal direction
• Good analytical, problem solving and documentation skills
• Ability to adapt to changing business needs (flexible) and learning new skills quickly
• Good written and verbal communication skills, together with the ability to communicate with management and other business and technical groups

Specific Qualifications

• 5+ years of experience on Axiom support on v10/v11 environment
• 5+ Years of experience in SQL and PLSQL
• 5+ Years of experience in Unix scripting
• Experience in Monitoring tools (Dynatrace, etc) and ServiceNow

Skills Referential (Required Knowledge, Skills And Abilities)

Technical Skills

• Unix
• Oracle SQL/PLSql
• Axiom
• Autosys

Behavioral Skills

• Ability to collaborate/Team work
• Attention to detail
• Critical thinking
• Creativity & Innovation / Problem Solving

Education Level

Bachelor Degree or equivalent

Location

Mumbai