Support Analyst

Rhythm Innovations, Inc.; Khordha; On-site; INR 350,000 - 550,000; Full time

Job summary

Rhythm Innovations is seeking a versatile Support Analyst to provide day-to-day technical and functional support for cloud-deployed applications. You will triage, investigate, and resolve tickets, coordinate with Engineering for complex issues, and ensure data integrity and performance across the platform.

The role requires a Bachelor's/Master's in CS/IT or related field, 1–3 years in technical support, and familiarity with SQL and development lifecycles.

Qualifications

• Bachelor's or Master's degree in Computer Science, IT, or a related field, or equivalent practical experience.
• 1–3 years of hands-on experience in technical support.
• Strong analytical ability to investigate issues and identify root causes; good understanding of ticket lifecycle and SLAs.
• Basic understanding of software development lifecycle, SQL, and at least one programming language.

Responsibilities

• Triage, investigate, and resolve support tickets logged through the support portal, covering functional and application issues, and data or integration errors.
• Monitor the ticket queue and manage assigned tickets through to resolution.
• Respond to users promptly and own the end-to-end ticket lifecycle.
• Perform root-cause analysis on recurring issues and coordinate fixes with Engineering, DevOps, or third-party vendors.
• Support user access, configuration, and permission issues across various application features.
• Maintain and update knowledgebase articles and support documentation.

Skills

Analytical thinking

Customer focus

Communication skills

Problem solving

Technical aptitude

Education

Bachelor's or Master's in Computer Science/IT or related field

Tools

Zendesk

ServiceNow

Salesforce Service Cloud

JIRA Service Management

Job description

Bhubaneshwar, India | Posted on 07/30/2026

At Rhythm, our values form the foundation of our business. We are passionate about customer success, innovation, and our employees. They guide our actions, decisions, and interactions, ensuring that we consistently make a positive impact on the world around us.

Job Description

Company Overview

Rhythm Innovations is an innovative startup specializing in fleetrisk management. We are committed to drive customer delight through innovativesolutions and a customer-centric approach. As we continue to grow.

Position Overview

We are seeking a versatile SupportAnalyst who will be responsible for providing day-to-day technical andfunctional support for applications deployed on the cloud infrastructure. Thisrole serves as a front-line point of contact for triaging, investigating, andresolving customer and internal support tickets related to applicationfunctionality, data integrity, integrations, and system performance and escalatescomplex technical issues to Engineering team for permanent solution.

Requirements

Key Responsibilities

• Triage, investigate, and resolvesupport tickets logged through the support portal, covering functional andapplication issues, and data or integration errors
• Monitor the ticket queue and manage assignedtickets through to resolution
• Respond to users promptly and ownthe end-to-end ticket lifecycle
• Perform root-cause analysis onrecurring issues and coordinate fixes with Engineering, DevOps, or third-partyvendors
• Support user access,configuration, and permission issues across various application features
• Maintain and update knowledgebase articles and support documentation

Required Qualifications andSkills

Must Have:

• Bachelor's or Master's degree inComputer Science, IT, or a related field, or equivalent practical experience
• 1–3 years of hands‑on experiencein technical support
• Strong analytical ability toinvestigate issues and identify root causes
• Solid understanding of ticketlifecycle management, SLAs, and data analytics
• Basic understanding of thesoftware development lifecycle, SQL, and at least one programming language

Nice to Have:

• Exposure to SaaS softwareproduction support
• Hands‑onexperience in using at least one Ticket Management Tool such as Zen desk,ServiceNow, Salesforce Service Cloud, JIRA Service management etc

What We Offer

• The chanceto be part of a product innovation and support of a Risk Intelligence Platform ata growing startup.
• Collaborativeand dynamic work environment.
• Professionalgrowth and development opportunities.