Supply Chain Regional Customer Care Manager - Delhi

Joinimagine; Delhi; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

L’Oréal India is seeking a Supply Chain Regional Customer Care Manager in Mumbai to bridge our supply chain with key customers across General Trade, CSD, and Institutional channels. You will report to the Customer Care Lead and drive satisfaction, availability, and strong relationships through data-driven decisions.

You will lead transformation projects to automate processes, reduce costs, and improve service levels, coordinating with Sales, Logistics, Planning, and Finance.

Qualifications

• MBA from a premier institute
• Solid background in supply chain management
• Fluency in English essential
• Strong analytical and problem-solving skills

Responsibilities

• Be the single point of contact for accounts across Sales, Logistics, Planning, and Finance.
• Lead supply chain transformation projects to automate processes and reduce costs.
• Analyze performance data and collaborate with customers and commercial teams to optimize product availability.
• Drive improvements through data-driven decisions and cross-functional coordination.

Skills

Supply chain management

Data analysis

Project management

Stakeholder management

Customer focus

English fluency

Education

MBA

Job description

Life is too short for a boring career, so build an extraordinary one with us. We believe your career should spark the same thrill and curiosity as your personal interests. Creativity drives everything we do, turning ideas into meaningful impact. With opportunities across brands, markets, and divisions, your growth knows no boundaries. Read on to know more about what’s in store for you!

JOB TITLE : Supply Chain Regional Customer Care Manager - Mumbai, India

Hello, we’re L’Oréal, We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.

A Day in the Life

As a Supply Chain Regional Customer Care Manager, you will be the key link between our supply chain and our valued customers in the General Trade, CSD, and Institutional channels. Reporting to the Customer Care Lead, you will drive customer satisfaction and operational excellence by ensuring optimal product availability and fostering strong relationships. This is an opportunity to make a significant impact through data-driven decisions and process automation.

• Drive Customer Success: You will analyze performance metrics and collaborate with customers and commercial teams to maximize product availability, manage the product catalogue, and ensure seamless execution for promotions and new launches.
• Enhance Operational Excellence: You will lead supply chain transformation projects, analyzing the end-to-end process to identify opportunities for automation, cost reduction, and waste elimination.
• Foster Strategic Collaboration: Acting as the single point of contact for your accounts, you will work closely with internal teams across Sales, Logistics, Planning, and Finance to align on strategies and drive continuous improvement.
• Lead with Data: You will prepare and analyze supply chain data to generate insights, recommend process improvements, and make informed decisions that enhance efficiency and service levels.

We Are Looking For

We are seeking a proactive and analytical individual with a strong commitment to customer centricity and operational excellence. You are a natural problem-solver who can anticipate challenges and lead projects to automate and simplify processes. Your ability to collaborate and influence stakeholders will be key to your success.

• A highly experienced professional with a solid background in supply chain management.
• An MBA from a premier institute is required.
• Fluency in English is essential.
• Customer Centricity: You place the customer at the heart of every decision.
• Data Analysis & Insights: You possess strong analytical skills to interpret data and drive improvements.
• Project Management: You can lead transformation projects from conception to completion.
• Supply Chain Management: You have a deep understanding of end-to-end supply chain processes, including Order-to-Cash.
• Stakeholder Management: You excel at building relationships and collaborating across functions.

What’s In It For You

• A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!)
• Real responsibility from day 1, there’s no sitting on the sidelines at L’Oréal
• An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
• A place where you can contribute to something bigger! Many of our brands have societal /environmental causes to make concrete difference.

WHO WE ARE:

For 115 years, L’Oréal, the world’s leading beauty player, has devoted itself to one thing only: fulfilling the beauty aspirations of consumers around the world.

With our broad portfolio of 37 international brands and ambitious sustainability commitments in our L’Oréal for the Future program, we offer every person around the world the best in terms of quality, efficacy, safety, sincerity and responsibility, while celebrating beauty in its infinite plurality.

Present in India since 1994, L'Oréal India is a 100% subsidiary of L'Oréal S.A. Today, L'Oréal India is present on all distribution channels with 27 brands, available in consumer channels (L'Oréal Paris, Garnier, Maybelline New York, NYX Professional Makeup); in hair and beauty salons (L'Oréal Professionnel, Matrix, Kérastase, Redken); in selective distribution (Kiehl's, Lancôme, Yves Saint Laurent), CeraVe and La Roche-Posay in pharmacies and drugstores, and perfumes and make-up sold through L'Oréal International Distribution (Armani, Prada, Valentino, Ralph Lauren, Diesel, Victor & Rolf, Mugler, Azzaro, Maison Margiela, Cacharel, Guy Laroche, Urban Decay, Paloma Picasso, Youth To The People).

L'Oréal India employs more than 1,800 people in its head office in Mumbai, four regional offices, two production plants in Chakan (Maharashtra) and Baddi (Himachal Pradesh), two Research and Innovation centers in Mumbai (Maharashtra) and Bengaluru (Karnataka) and one India Technology Hub in Hyderabad.

In India, L'Oréal's Corporate Social Responsibility (CSR) initiatives are built around three pillars: empowerment, environment and education. In addition to the group's CSR commitments, L'Oréal's brands (L'Oréal Paris, Garnier, Maybelline New York, Kérastase, Matrix, L'Oréal Professionnel) are also leading community impact initiatives in India.

L’Oréal is committed to building a diverse environment and is proud to be an equal opportunity employer. L’Oréal closely prohibits discrimination against any employee or applicant for employment because of the individual’s race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or any other characteristic protected by law.