Supply Chain Executive

AVASO Technology Solutions; Mohali; On-site; INR 300,000 - 420,000; Full time

Job summary

AVASO Technology Solutions is seeking an L1 IT Service Desk / Depot Operations professional in Mohali, India. The role involves monitoring tickets, coordinating with depot engineers, and handling initial escalations while maintaining accurate documentation and client communication.

The ideal candidate has 1–2 years in L1 IT Support, familiarity with ITSM tools, and basic networking knowledge. A Bachelor's degree in IT and ITIL basics are preferred.

Qualifications

• Bachelor's degree in IT or related field required.
• ITIL Foundation is preferred.
• Basic Networking Certification is optional; ITIL enhances handling of incidents.
• Experience with ITSM tools and ticketing platforms is needed.

Responsibilities

• Monitor and manage service tickets within SLA.
• Coordinate with depot engineers for IT tasks.
• Handle first-level escalations and assist in RCA preparation.
• Maintain documentation and reporting.
• Coordinate inventory and equipment utilization.
• Communicate ticket updates with clients.
• Maintain reporting accuracy using Microsoft Excel.

Skills

IT Infrastructure knowledge

Basic Networking (LAN/WAN)

End User Computing (Desktop/L1)

Education

Bachelor's Degree (IT preferred)

ITIL Foundation

Basic Networking Certification (optional)

Tools

ServiceNow or equivalent ITSM tool

Microsoft Excel (Intermediate)

Microsoft Office Suite

Basic enterprise hardware knowledge

Job description

Key Responsibilities

• Monitor and manage service tickets within SLA.
• Coordinate with depot engineers for execution of IT support tasks.
• Handle first-level escalations and assist in RCA preparation.
• Maintain accurate documentation and reporting.
• Ensure proper inventory coordination and equipment utilization.
• Communicate proactively with clients regarding ticket updates.
• Maintain reporting accuracy using Microsoft Excel.

Required Skills

Technical Skills

• IT Infrastructure knowledge
• Basic Networking (LAN/WAN)
• End User Computing (Desktop/L1)

Functional Skills

• Problem-solving and multitasking ability

Tools / Systems / Technical Knowledge

• ServiceNow or equivalent ITSM tool
• Microsoft Excel (Intermediate)
• Microsoft Office Suite
• Basic enterprise hardware knowledge

Decision-Making Authority

• Prioritize tickets within SLA
• Escalate incidents based on severity
• Recommend operational improvements

Problem-Solving Complexity

Moderate complexity; handles structured operational tasks requiring analytical thinking.

Stakeholder Management / Influence

Client-facing role coordinating with global clients, depot engineers, service delivery managers, and cross-functional teams.

Education & Certification Requirements

• Mandatory: Bachelor's Degree (IT preferred)
• Preferred: ITIL Foundation, Basic Networking Certification (optional)

Experience Requirements

1-2 years in L1 Service Desk / IT Support / Depot Operations with exposure to ITSM tools.