Depot Executive

AVASO Technology Solutions; Mohali; On-site; INR 300,000 - 420,000; Full time

Job summary

AVASO Technology Solutions in Mohali seeks an L1 IT Support/Service Desk professional to monitor and manage service tickets, ensure SLA adherence, and act as a bridge between global clients and internal teams.

Requires 1–2 years in L1 IT support, a Bachelor's IT degree, and familiarity with ITSM tools (ServiceNow). ITIL Foundation is a plus; opportunity to grow in a dynamic, service‑oriented environment.

Qualifications

• Bachelor’s degree (IT preferred)
• 1–2 years in L1 Service Desk / IT Support
• Experience with ITSM tools (e.g., ServiceNow)

Responsibilities

• Monitor and manage service tickets within SLA
• Coordinate with depot engineers for IT tasks
• Handle first-level escalations and assist RCA preparation
• Maintain accurate documentation and reporting
• Ensure inventory coordination and equipment utilization
• Communicate proactively with clients regarding ticket updates
• Maintain reporting accuracy using Microsoft Excel

Skills

IT Infrastructure knowledge

Basic Networking

End User Computing (Desktop/L1)

Education

Bachelor's Degree (IT preferred)

Tools

ServiceNow

Microsoft Excel

Microsoft Office Suite

Enterprise hardware knowledge

Job description

Responsible for monitoring and executing service tickets received from client systems and ensuring smooth depot operations. Acts as a communication bridge between global clients, depot engineers, and internal teams to ensure SLA adherence and service quality.

Key Responsibilities

• Monitor and manage service tickets within SLA.
• Coordinate with depot engineers for execution of IT support tasks.
• Handle first-level escalations and assist in RCA preparation.
• Maintain accurate documentation and reporting.
• Ensure proper inventory coordination and equipment utilization.
• Communicate proactively with clients regarding ticket updates.
• Maintain reporting accuracy using Microsoft Excel.

Required Skills

Technical Skills:

• IT Infrastructure knowledge
• Basic Networking (LAN/WAN)
• End User Computing (Desktop/L1)

Functional Skills:

• Problem-solving and multitasking ability

Tools / Systems / Technical Knowledge

• ServiceNow or equivalent ITSM tool
• Microsoft Excel (Intermediate)
• Microsoft Office Suite
• Basic enterprise hardware knowledge

Decision-Making Authority

• Prioritize tickets within SLA
• Escalate incidents based on severity
• Recommend operational improvements

Problem-Solving Complexity

Moderate complexity; handles structured operational tasks requiring analytical thinking.

Stakeholder Management / Influence

Client-facing role coordinating with global clients, depot engineers, service delivery managers, and cross-functional teams.

Education & Certification Requirements

Mandatory: Bachelor’s Degree (IT preferred)

Preferred: ITIL Foundation, Basic Networking Certification (optional)

Experience Requirements

1–2 years in L1 Service Desk / IT Support / Depot Operations with exposure to ITSM tools.