Supply Chain Executive

Dozee; Bengaluru; On-site; INR 420,000 - 650,000; Full time

Job summary

Dozee is seeking a detail-oriented operations professional to manage return tickets, reverse logistics, and replacement coordination in Bengaluru. You will ensure timely ticket closures, maintain inventory visibility, and generate data-driven insights to improve efficiency.

You will coordinate with customers, field teams, and logistics partners, handle faulty returns, and contribute to daily, weekly, and monthly reporting on returns, closures, and inventory variances.

Qualifications

• 2–5 years in operations, reverse logistics, or related fields.
• Experience with asset recovery, rental equipment management, or field service coordination.
• Strong coordination and follow-up abilities.
• Excellent communication skills.
• Experience with ticketing/CRM systems.
• Inventory reconciliation and record management.
• Proficiency in Excel/Google Sheets.
• Analytical mindset with reporting skills.
• Ability to manage multiple return cases simultaneously.

Responsibilities

• Manage return tickets for demo closures, rental closures, faulty returns, replacements, and repairs.
• Close open tickets on time per SLAs.
• Coordinate with customers, field teams and logistics partners.
• Accelerate pickup coordination with logistics partners.
• Track pickup status and movement of return goods.
• Follow up on pending pickups and escalations.
• Maintain inventory visibility for all returned assets.
• Ensure accurate inwarding of return materials.
• Minimize inventory discrepancies through reconciliation.
• Coordinate inspection, assessment, repair, or replacement actions.
• Maintain data visibility and generate return reports.
• Identify bottlenecks and propose improvements.

Skills

Operations experience

Reverse logistics

Customer support

Ticketing systems

CRM software

Coordination skills

Excel/Sheets

Inventory reconciliation

Data reporting

Multi-case management

Job description

We are looking for a detail-oriented and proactive professional to manage return operations, ticket handling, faulty return requests, and replacement/repair coordination. The role requires strong coordination skills, inventory visibility management, timely execution, and the ability to generate data-driven insights for operational improvement.

Key Responsibilities

Return & Ticket Operations

• Handle return tickets for demo closures, rental closures, faulty returns, replacements, and repair requests.

• Ensure timely closure of open tickets as per defined SLAs.

• Coordinate with customers, field teams and logistics partners for smooth resolution.
  

Reverse Logistics & Pickup Coordination

• Accelerate return pickups by proactively coordinating with logistics partners.

• Track pickup status and ensure timely movement of return goods.

• Follow up on pending pickups and escalations.
  

Inventory & Receiving Management

• Maintain inventory visibility for all returned assets.

• Support a streamlined receiving process by ensuring accurate inwarding of return materials.

• Minimize inventory discrepancies through proper reconciliation and verification.
  

Faulty Returns & Assessment

• Ensure timely processing of faulty returns.

• Coordinate inspection, assessment, repair, or replacement actions.

• Ensure proper and timely assessment of returned goods.
  

Data & Reporting

• Maintain record visibility for all return transactions.

• Prepare daily/weekly/monthly return and closure reports.

• Generate data-driven insights on pickup TAT, closure TAT, repair rates, replacement rates and inventory variances.

• Identify process bottlenecks and recommend corrective actions.

Required Skills

• 2–5 years in operations, reverse logistics, customer support operations, warehouse returns,

• or repair/replacement management.

• Experience with asset recovery, rental equipment management, or field service coordination will be an added advantage.

• Strong coordination and follow-up skills

• Excellent communication Skill

• Experience in ticketing / CRM systems

• Inventory reconciliation and record management

• Proficiency in Excel / Google Sheets

• Analytical mindset with reporting skills

• Ability to manage multiple return cases simultaneously

About Dozee ( www.dozeehealth.ai )

Vision & Mission

Save Million lives with Health AI

Dozee is India’s leading AI-Powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS). A solution that continuously monitors patients and provides early warnings of clinical deterioration, enabling timely interventions and enhancing patient safety in hospitals, nursing facilities and patient homes. A \"Made in India for the World\" solution, Dozee has pioneered the world’s first non-contact blood pressure monitoring system. Trusted by leading healthcare providers in India, the USA, and Africa, Dozee is transforming patient safety and care by enhancing outcomes and reducing costs.
Dozee is adopted by 300+ hospitals and monitors 16000+ beds across 4 countries. Dozee has monitored over 1 Mn Patients, Delivered 35000+ Life Saving Alerts and Saved 10 Mn+ Nursing Hours.

Videos

1. Science Behind Dozee : Ballistocardiography & Artificial Intelligence

2. 100 Dozee deliver 144 life saving alerts and INR 2.7 Cr of saving - Sattva Study

3. Dozee saves life of a mother at home

4. Leading Healthcare Game changers work with Dozee

5. Introducing Dozee VS

6. Dozee Shravan - A clinical grade RPM service

Key Highlights

• Founded : October, 2015

• Founders : Mudit Dandwate, Gaurav Parchani

• Headquarters : Bangalore, India | Houston, USA | Dubai, UAE

• Key Investors & Backers : Prime Ventures, 3one4 Capital, YourNest Capital, Gokul Rajaram, Demis Hassabis, BIRAC (Department of Biotechnology, State Bank of India, and Dinesh Mody Ventures, Temasek Foundation, Horizons Ventures

• Stage : Series A+

• Team Strength : 280+

• Business : Providing Continuum of care with AI-powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS) for Hospitals and Home.

• Certifications & Accreditations : ISO13485:2016 Certified, ISO27001:2022 Certified, CDSCO Registered, FDA510K Cleared for the flagship product Dozee Vitals Signs (VS) measurement system and SOC2 Type II Certified

• Achievements

• Forbes India 30 under 30

• Forbes Asia 100 to Watch

• Times Network - India Health Awards 2024 for AI innovation in Bharat Healthcare tech

• BML Munjal Award for Business Excellence using Learning and Development

• FICCI Digital Innovation in Healthcare Award

• Anjani Mashelkar Inclusive Innovation Award

• Marico Innovation For India Award

To know more about life@dozee, click here.

Disclaimer:

Dozee is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.” Dozee does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Dozee will not tolerate discrimination or harassment based on any of these characteristics