Supervisor - Training (Sales Coach)

Convergys; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Concentrix is hiring a Supervisor - Training (Sales Coach) at its Bangalore center to lead and coach high-velocity sales teams. You will design development plans, conduct coaching sessions, and monitor performance to drive improvements in conversion and revenue metrics.

Qualified candidates have 3+ years in Sales/Operations/Training, a graduate degree, and strong consultative selling and communication skills.

Qualifications

• 3+ years of experience in Sales, Operations, Training, Quality, or Coaching roles.
• Strong understanding of consultative selling and customer experience.
• Experience in a BPO/contact center environment preferred.

Responsibilities

• Drive improvements in sales conversion, ARR, attachment rates, and other revenue-focused metrics.
• Analyze sales performance trends and identify opportunities for individual and team improvement.
• Conduct regular coaching sessions for low and mid-performing agents.
• Create targeted development plans for agents with sales performance gaps.
• Monitor coaching effectiveness and track performance improvements.
• Deliver structured sales coaching using observation-based feedback.
• Conduct side-by-side coaching, call listening sessions, and live interventions.
• Build and execute Individual Development Plans (IDPs) for identified agents.
• Support new hire nesting and early tenure performance improvement.
• Facilitate refresher training sessions on sales techniques and product knowledge.
• Partner with Quality teams to identify key sales opportunities and behavioral gaps.
• Participate in calibration sessions with Operations and Quality.
• Review call audits and customer interactions to identify coaching opportunities.
• Ensure coaching documentation is maintained and tracked effectively.
• Collaborate with Operations Managers, Team Leaders, Trainers, and Quality teams to drive sales performance initiatives.
• Present performance insights and coaching impact during business reviews.
• Provide recommendations for process improvements impacting sales outcomes.
• Act as a trusted advisor to leadership on sales capability development.
• Prepare weekly and monthly sales coaching dashboards.
• Analyze conversion trends, opportunity losses, and performance drivers.
• Track coaching penetration, effectiveness scores, and agent improvements.
• Present actionable insights and recommendations to leadership teams.

Skills

Sales Coaching

Consultative Selling

Objection Handling

Revenue Optimization

Performance Management

Adult Learning Principles

Call Evaluation

Training Delivery

Analytical Skills

Education

Graduate in any discipline

Job description

Job Title: Supervisor - Training (Sales Coach)

Designation: Sales Coach (Supervisor Training)

Location: Bangalore

Employment Type: Full-Time | 24/7

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Key Responsibilities

Sales Performance Improvement

• Drive improvements in sales conversion, ARR, attachment rates, and other revenue-focused metrics.
• Analyze sales performance trends and identify opportunities for individual and team improvement.
• Conduct regular coaching sessions for low and mid-performing agents.
• Create targeted development plans for agents with sales performance gaps.
• Monitor coaching effectiveness and track performance improvements.

Coaching & Development

• Deliver structured sales coaching using observation-based feedback.
• Conduct side-by-side coaching, call listening sessions, and live interventions.
• Build and execute Individual Development Plans (IDPs) for identified agents.
• Support new hire nesting and early tenure performance improvement.
• Facilitate refresher training sessions on sales techniques and product knowledge.

Quality & Sales Governance

• Partner with Quality teams to identify key sales opportunities and behavioral gaps.
• Participate in calibration sessions with Operations and Quality.
• Review call audits and customer interactions to identify coaching opportunities.
• Ensure coaching documentation is maintained and tracked effectively.

Stakeholder Management

• Collaborate with Operations Managers, Team Leaders, Trainers, and Quality teams to drive sales performance initiatives.
• Present performance insights and coaching impact during business reviews.
• Provide recommendations for process improvements impacting sales outcomes.
• Act as a trusted advisor to leadership on sales capability development.

Reporting & Analytics

• Prepare weekly and monthly sales coaching dashboards.
• Analyze conversion trends, opportunity losses, and performance drivers.
• Track coaching penetration, effectiveness scores, and agent improvements.
• Present actionable insights and recommendations to leadership teams.

Desired Skills

• Sales Coaching
• Consultative Selling
• Objection Handling
• Revenue Optimization
• Performance Management
• Adult Learning Principles
• Call Evaluation and Feedback
• Training Delivery
• Analytical Skills
• Data Interpretation
• Trend Analysis
• Root Cause Analysis
• Performance Reporting
• Action Planning
• Behavioral Competencies
• Strong Communication Skills
• Influencing and Coaching Ability
• Stakeholder Management
• Problem Solving
• Accountability
• Team Collaboration
• Customer Centricity
• Results Orientation

Qualifications

• Graduate in any discipline.
• Certifications in Sales Coaching, Training, or Learning & Development are an added advantage.
• 3+ years of experience in Sales, Operations, Training, Quality, or Coaching roles.
• Strong understanding of consultative selling and customer experience.
• Experience in a BPO/contact center environment preferred.

Location: IND Bangalore - 2nd Floor Divyasree Towers Bannerghatta Main Road

Language Requirements: Time Type: Full time

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.