Supervisor, Security & Transport

Convergys; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Concentrix Hyderabad seeks a Supervisor, Security & Transport to oversee physical security programs and transport operations at the site. Ensure compliance with security standards, regulatory requirements and client-specific policies, while coordinating risk assessments and training.

You will manage driver performance, incident response, vendor relationships and security systems maintenance, mentoring new hires and driving continuous improvement across security and transport activities.

Qualifications

• Data collection, analysis and reporting.
• Logical thinking, analytical, solution oriented and adept at handling complex situations.
• Should be a good team player with willingness to learn and drive to achieve.
• Ability to manage and support a team.
• Liaising between management, drivers and internal customers.
• Evaluating driver performance, handling customers queries and resolving complaints in timely manner.

Responsibilities

• Oversee and implement physical security programs based on standards, policies and procedures.
• Ensure compliance with security requirements/regulations and client standards.
• Address agency issues impacting personnel performance; ensure licenses are up to date.
• Conduct audits and trainings and facilitate risk assessments.
• Assist Supervisors/Managers on Emergency Response Procedures.
• Manage security systems maintenance and vendor relationships.

Skills

Data collection

Analysis

Team leadership

People management

Liaison with drivers

Customer handling

Education

Graduate

Job description

Job Title: Supervisor, Security & Transport Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future‑proof their business and stay ahead of the competition and meet customer expectations.

Role Overview

The Specialist, Physical Security is responsible for overseeing and implementing physical security programs based on physical security standards, policies and procedures and services within the assigned site/s. This position assists the Security Leader/Manager for physical security operations, compliances, Investigation, Risk assessments, Security systems maintenance, Training programs and vendor service management etc. As a specialist, Transport will be responsible for organizing schedules and routes, ensuring that vehicles are safe and meet legal requirements, and making sure that drivers are aware of their duties. He/she/they will work within general policies, principles/goals, and work directly with transport Manager.

Role and Key Responsibilities

• Oversee and implement physical security programs based on physical security standards, policies and procedures and services within the assigned site/s
• Ensure overall compliance with security requirements may it be regulatory, corporate, client-specific and industry standard
• All agency‑related issues that affect personnel overall performance are addressed immediately and all personnel licenses and clearances are up to date, and no one is allowed to duty having an expired document
• Conduct audits and trainings to ERO, SO and Security Shift in Charge and facilitate Risk assessments (Global and Location) within agreed timeframe
• Conduct investigation related to personnel within Real Estate Team and assist Supervisors and Managers on facilitation of Emergency Response Procedures within the area of coverage
• Ensure that physical security operations of the assigned site/sites
• Maintain security and systems vendor service provider relationships to ensure that services are provided on a timely basis for systems maintenance and upgrades
• Coordination and implementation of Half yearly Fire evacuation drills for the sites
• Manage all security systems maintenance contracts for all security technology installed and to be installed at all locations
• Effective Planning and Prioritization to drive performance
• Provide mentorship for new hires
• Handle conflicts while managing eSAT

Key Skills and Knowledge

• Data Collection, analysis and reporting
• Logical thinking, analytical, solution oriented and adept at handling complex situations
• Should be a good team player with willingness to learn and drive to achieve
• Ability to manage and support a team
• Liaising between management, drivers and internal customers
• Evaluating driver performance, handling customers queries and resolving complaints in timely manner

Educational Qualification: Graduate

Disclaimer: 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location: IND Hyderabad - LSR Tudor Vantage Sy No. 88/P Road No 10

Language Requirements: Time Type: Full time

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.