Supervisor - Fort

Rentokil Initial; Mumbai; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Safety

Learning & Development

Performance Orientation

Job summary

Rentokil Initial is seeking a JM Supervisor in Mumbai to manage a team of technicians and uphold quality standards in Termite services. The role involves optimizing material consumption, ensuring high service standards, and effective team management.

The ideal candidate should be at least a 10th pass, preferably with training completion and a two-wheeler. Leadership skills along with assertiveness and teamwork are essential for success in this role.

Qualifications

• Ability to read and write in local language; English preferred.
• Proficiency in leadership and team management.

Responsibilities

• Manage a team of technicians delivering Service Excellence.
• Ensure high standards of workmanship and meet contractual obligations.
• Allocate technicians for daily deployment.
• Optimise material consumption and monitor stocks.

Skills

Leadership skills

Assertive communication

Teamwork

Knowledge of PMS

Computer literacy

Education

Minimum 10th pass (preferably 10+2)

Completed L1 Training Program (L2 preferred)

Tools

Two-wheeler with valid driving license

Job description

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.

About the Role

The JM Supervisor is responsible for managing a team of technicians and delivering quality Termite services, optimising material consumption and service excellence through them. The incumbent will report to the OM / AOM / Sr OE and will work as part of a multi-functional team, involving collaboration with the internal team and external stakeholders.

Job Responsibilities

• Manage a team of technicians and deliver Service Excellence through a team.
• Ensure contractual obligations to our customers are met; ensuring consistently high standards of workmanship are delivered.
• Supervision of Termite jobs, SMEs jobs in absence of TSPO jobs, and supporting Solo Technicians if required (should not be utilised for office work).
• Issue of materials, chemicals, fuel and monitoring & optimising consumption.
• Verify physical stock and ensure the same matches with NAV once in 15 days.
• Prepare bags and materials for technicians one day in advance for next day's schedule, by taking the next day schedule from Planner daily @ 3 pm.
• Allocate technician for daily deployment in coordination with SPs as per OTOZ.
• Expected reduction in material consumption at site and in route to optimum utilisation of resources.
• Inform BM/OM for non‑moving material each month. Monitor material expiry dates and inform OM/BM min 3-4 months in advance.
• Update OE on surplus stock / near to expiry & prepare indents.
• Physical stock taking at branch and at customer sites.
• Ensure store remains clean and in neat condition.
• PPE distribution check and issue.
• Check service quality when on supervision & surprise visits.
• Supervise termite jobs and optimise ToS for termite jobs.
• Improve quality of Termite jobs to reduce complaints.
• Encourage more technicians to submit leads.

Key Result Areas

• Control & reduction in material cost.
• Effective utilisation of Squad and improve Termite ToS.
• TSPO complaint reduction.
• Increase in number of technicians submitting leads.
• Streamline PPE usage and stores material issue & receipt.

Competencies

• Proven skills in various PMS.
• SCP operating knowledge.
• Assertive, self‑confident and team player.
• Positive attitude.
• Takes pride in their work.
• Ability to work independently.
• Leadership skills for getting work done, persuasive.
• Well groomed.

Educational Qualification / Other Requirement

• Minimum 10th pass (preferably 10+2), can read & write in local language (English preferred).
• Successfully completed L1 Training Program (L2 preferred).
• Preferably possess two‑wheeler with a valid driving license.
• Working knowledge of computers will be an added advantage.

Benefits

• Safety
• Integrity
• Innovation
• Learning & Development
• Open & Transparent
• Performance Orientation

DEI Statement

At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.