Supervisor, Commercial Operations

Flowserve Corporation; Coimbatore District; On-site; INR 1,200,000 - 2,300,000; Full time

Job summary

Flowserve Corporation is seeking a Supervisor to lead a Commercial Operations team, driving fast, customer-focused quotation responses and accurate order transfers. You will review RFQs, manage order entries, negotiate terms, and mentor staff to apply technical and commercial know-how in proposals.

The role emphasizes collaboration with sales, engineering and operations, adherence to Flowserve standards, and ongoing training to boost pricing effectiveness and win rates.

Qualifications

• BE or B.Tech degree in a relevant field with 5–7 years of relevant experience.
• Proven inside/outside sales experience in process control markets.
• Strong communication and interpersonal skills; detail oriented.
• Understanding of commercial terms, payment and contract basics.

Responsibilities

• Review RFQs for predefined accounts and issue quotes for supported products.
• Drive timely responsiveness to quotation opportunities and track response times.
• Review valve and actuation orders for completeness and correctness and resolve issues.
• Ensure clean Order Transfer files to Order Management within agreed timelines.
• Coordinate and approve commercial terms of POs/contracts, including SAP processes.
• Implement and oversee a continuous training program for the team.
• Ensure team applies technical/commercial knowledge in quotations.
• Stay updated on configurators and sizing tools used for proposals.
• Apply Flowserve best practices in sizing, selecting and quoting FPD products.
• Ensure industry standards are applied correctly and trainings are effective.
• Develop team via HR processes and set measurable goals.
• Collaborate with outside sales to enhance communication and selling efforts.
• Monitor pricing/quotation performance and win/loss hit rates.

Skills

Inside sales experience

Outside sales experience

Process control markets knowledge

Excellent communication

Interpersonal skills

Detail oriented

Contract review basics

MS Office

Education

BE or B.Tech Degree in relevant field

Tools

Microsoft Office

Job description

Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Role Summary

The role of the Supervisor is to be a player / coach. This includes driving the responsiveness of their assigned Commercial Operations team to enable us to increase bookings overall. While maintaining responsibility for some quoting activity, this position will be responsible for building a highly responsive and customer driven group. The group will be focused on providing our Flowserve sales organization, customers, distributors, and 3rd party representative channel partners with the most technically sound and competitive quotation solutions for all pertinent inquiries in addition to transferring complete and correct order files for execution to our operations.

Responsibilities & Requirements

• For pre-defined accounts, the Supervisor will be responsible for the review of RFQs and the issuance of quotes for the products that this person supports.

• Drive timely responsiveness to all viable quotation opportunities. This includes tracking the response time of the Commercial Operations team based on agreed upon standards.

• Manage the review of all valve and actuation orders for completeness and correctness and assist in resolving any issues to ensure proper order entry.

• Proper order entry to include clean Order Transfer files that are provided to Order Management in the agreed upon time frame.

• Coordinate and approve commercial terms of purchase orders and/or contracts including SAP generation and approval along with the resolution of any respective terms and conditions issues, based on Flowserve guidelines.

• Implement and oversee a continual training program to insure.

• Team members are properly applying their technical expertise and commercial knowledge during quotation preparation.

• Are updated on our techniques for utilizing any of the respective configurators / sizing and selection tools required for proposal generation.

• Are learning to apply our best practices in sizing, selecting and quoting the best suited Flowserve FPD products.

• Ensure applicable industry standards are applied correctly.

• Any schools conducted at the operation are well coordinated, informative and beneficial to all attendees (Flowserve direct or 3rd party sales personnel).

• Team Members are being developed to continuously enhance and improve performance.

• Work closely and develop strong business relationships with the key members of our operations, sales and engineering management teams to help drive the success of our FPD organization.

• Continually analyze and track the results of our pricing and quotation practices including the generation of win / loss quotation hit rates to enhance our effectiveness.

• Track, monitor, and review the performance of your individual direct reports through our performance management review process including assigning measurable goals and focused accountabilities. Monitor the progress for each team member throughout the year per our HR guidelines and processes.

• Work closely with our outside sales organization to enhance our communication, project pursuit, collaboration, and overall selling efforts.

• Comply with Flowserve goals, objectives and policies and manage your respective team members to adhere to the same standards.

• Other duties as assigned.

Preferred Experience / Skills

• Successful inside / outside sales experience.

• Knowledge and experience serving the variety of process control markets associated with the assigned products and / or region.

• Excellent oral and written communication skills.

• Strong interpersonal and organizational skills.

• Detailed oriented.

• Proven track records of completing assignments as requested and in a timely manner.

• Basic knowledge of commercial issues including payment terms, shipping terms, and contract review.

• Computer skills including Microsoft Office, Internet along with the ability and willingness to learn how to use other or new business software packages as required by the role.

• BE or B.Tech Degree in relevant field and 5-7 years relevant experience.

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.

Req ID : R-20944

Job Family Group : Sales

Job Family : SA Commercial Operations

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