Supervising Associate - Service Excellence and Process Improvement

Ernst & Young LLP ( EY India ); Bengaluru; On-site; INR 900,000 - 1,400,000; Full time

Job summary

EY India in Bengaluru seeks a Supervising Associate – Service Excellence to drive process analysis, mapping and documentation across transformation programmes within EY GDS Enablement. The role emphasizes governance, artefacts and delivery discipline.

You will collaborate with Config, Product, Business Analysis, Data and Change teams to ensure current and future state processes are accurately mapped, governed and ready for deployment, embedding continuous improvement and change readiness

Qualifications

• Experience 3–5 years of experience in business analysis, Finance operations, Talent processes, or process documentation roles.
• Hands on experience supporting process transformation, technology enablement, or large scale deployments.
• Prior exposure to global delivery / shared services / consulting environments preferred.
• Proficiency with Visio, Excel, PowerPoint, and structured documentation templates.
• Strong written and visual communication skills suitable for senior stakeholder playback.

Responsibilities

• Document current state (L4) and future state (L5) TA2 processes using standard programme templates and EY methodologies.
• Develop and maintain L5 blueprints, user journeys (UJs), swimlane diagrams, and process variants.
• Perform structured analysis of process variants, edge cases, handoffs, and dependencies across Talent sub processes.

Skills

Business analysis

Finance operations

Talent processes

Process documentation

Process transformation

Technology enablement

Global delivery

Shared services

Consulting environments

Attention to detail

Process thinking

Visio

Excel

PowerPoint

Documentation templates

Stakeholder collaboration

Communication skills

Process reengineering

Metrics

Quality concepts

Lean Six Sigma exposure

Agility

Technical foundation

Process reengineering

Technology mindset

Disciplined execution

Global mindset

Influencing

Negotiation

Change management

Adaptability

Agility

Innovative mindset

Job description

Role title: Supervising Associate – Service Excellence

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Job Summary

Support the analysis, mapping, and re imagining of processes as part of EY GDS Service Excellence and Enablement transformation initiatives, with strong ownership of process artefacts, governance, and documentation quality across the deployment lifecycle.

Key Role and Responsibilities

The role supports EY GDS Enablement Services by executing high quality process analysis and documentation for transformation programmes. The Supervising Associate will work closely with Config, Product, Business Analysis, Data, and Change & Integration teams to ensure that current state and future state processes are accurately mapped, validated, governed, and ready for deployment, while embedding Service Excellence, continuous improvement, and change readiness principles.

Process Analysis, Mapping & Documentation Excellence

Document current state (L4) and future state (L5) TA2 processes using standard programme templates and EY methodologies. Develop and maintain L5 blueprints, user journeys (UJs), swimlane diagrams, and process variants, ensuring traceability to design decisions and business outcomes. Perform structured analysis of process variants, edge cases, handoffs, and dependencies across Talent sub processes. Support creation of methods documents and process playbooks where required.

Delivery Support, Governance & Execution Discipline

Participate in design workshops, playback sessions, focus groups, and usability testing; take structured, decision oriented notes and translate them into validated artefacts. Maintain the Process & Enablement (P&E) repository, documentation tracker, and version control logs to ensure audit ready governance. Ensure timely completion of assigned deliverables with disciplined execution, accuracy, and attention to detail. Act as a Business Analyst for technology initiatives where process design is tightly coupled with system implementation.

Change, Adoption & Capability Enablement

Provide structured inputs into Change Impact Assessments (CIA) by identifying role level, activity level, and behavioural changes. Support development of training materials, job aids, and playback decks aligned to future state processes. Consolidate and synthesize insights from focus groups and usability tests to improve design and adoption readiness. Support broader continuous improvement and transformation initiatives within Talent and Enablement Services.

Service Excellence & Continuous Improvement Alignment

Contribute to process maturity assessments, KPI definition, and benefits tracking for Talent processes. Support RCA workshops, issue analysis, and closure tracking where process gaps are identified. Share best practices, standardization opportunities, and re useable assets across Service Excellence programmes. Align process deliverables to EY’s Service Excellence, Quality, Agile, and Business Excellence frameworks.

Skills & Experience Required

• Experience 3–5 years of experience in business analysis, Finance operations, Talent processes, or process documentation roles.
• Hands on experience supporting process transformation, technology enablement, or large scale deployments.
• Prior exposure to global delivery / shared services / consulting environments preferred.

Core Skills

• Strong attention to detail, logical structuring, and process thinking.
• Proficiency with Visio, Excel, PowerPoint, and structured documentation templates.
• Ability to collaborate with BA, Data, and Change & Integration stakeholders to refine artefacts.
• Strong written and visual communication skills suitable for senior stakeholder playback.
• Foundational understanding of process re engineering, metrics, and quality concepts (Lean / Six Sigma exposure is an advantage).
• Comfort working in fast paced transformation programmes with evolving requirements.

Skills and attributes for success

• Strong technical foundation
• Process Reengineering and Technology mindset
• Disciplined Execution of the tasks.
• Global Mindset
• Influencing and Negotiation skills
• Change Management, Adaptability and Agility
• Innovative mindset and ability to relevant models suiting the context

What we look for

A person who has the energy and enthusiasm to initiate change with appropriate intentions. Demonstrates a commitment to positively impacting the overall situation. Focus on finding solutions and is willing to ask questions to develop creative resolutions. Genuine, approachable, and capable of uniting a team to work collaboratively towards a shared vision.

What we offer

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Experience Level Mid Level

Experience Level Mid Level