Internal Transformation Services - Assistant Director

Ernst & Young Advisory Services Sdn Bhd; Ernakulam; On-site; INR 1,400,000 - 2,000,000; Full time

Job summary

Ernst & Young Advisory Services Sdn Bhd—Internal Transformation Services is seeking an experienced Assistant Director to lead global internal transformation programs, guiding executive leadership on PM, change management, and design thinking initiatives. The role requires senior stakeholder engagement, strong leadership, and the ability to drive strategic roadmaps, program governance, and delivery across complex projects.

You will mentor junior consultants and shape consultancy methodologies.

Qualifications

• Master’s degree in business administration, management, or a related field.
• 10+ Years of experience with at least 7+ years of management / business consulting experience.
• Advance MS Suite skills – particularly, to develop engaging presentations and dashboards.
• Professional certifications such as PMP (Project Management Professional), certification in Change Management or Design Thinking are highly desirable.
• Deep understanding of project management methodologies (e.g., Agile, Waterfall).
• Extensive knowledge of change management principles, models, and methodologies, with hands-on experience leading change initiatives.
• Proficiency in design thinking frameworks and tools to solve complex business problems.
• Awareness and experience of leveraging technology as enablers.
• Exceptional communication, presentation skills with the ability to tailor messages to diverse audiences.

Responsibilities

• Collaborate with Executive Leadership to understand their business objectives, challenges, and opportunities.
• Manage & engage senior stakeholder relationships at CxO, Partner, Functional Head levels.
• Perform rapid assessment of landscape for stakeholders and provide insights to accelerate action towards refining their current state.
• Bring diverse and thought-provoking perspective to transformations, including market trends and innovative ideas.
• Excellent analytical and problem-solving abilities, with a strategic mindset and attention to detail.
• Develop roadmaps for implementing project management, Organizational change management, and design thinking initiatives.
• Lead and manage complex projects from initiation to closure, ensuring timely delivery and quality outcomes.
• Define project scope, objectives, deliverables, and success criteria in collaboration with clients and stakeholders.
• Monitor project progress, identify risks and issues, and implement mitigation strategies.
• Foster effective communication and collaboration among project teams and stakeholders.
• Develop and implement change management strategies to support organizational transformation initiatives.
• Conducting Change Impact Analysis and Change Readiness / Gap Assessment and give actionable recommendations.

Skills

Leadership

Stakeholder management

Change management

Education

MBA or equivalent

Tools

PMP

Design Thinking

Job description

Internal Transformation Services - Assistant Director

Other locations: Anywhere in Country

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

EY ES – Internal Transformation Services

ITS (Internal Transformation Services) under EY’s Enablement Service, is a team of seasoned consulting professionals that operate globally on internal transformation programs which are critical to EY’s strategy and ambition. Our expertise is in the areas of Project Management, Strategy, Technology, Process Improvement, Organization Design, and Organizational Change Management.

Job Description:

We are seeking a highly experienced and knowledgeable Business Consultant to join our dynamic team. ITS professionals should be able to operate globally on internal programs that are critical to EY’s strategy and ambition. As a Business Consultant, you will play a pivotal role in providing strategic guidance and expert advice to our Executive Leadership in the areas of project management, change management, and design thinking. Your extensive experience in these fields will be invaluable as you collaborate with cross-functional teams, lead transformative projects, and drive organizational growth and innovation. The ideal candidate possesses a deep understanding of project management methodologies, change management principles, and design thinking frameworks, along with exceptional leadership, communication, and problem-solving skills.

• Collaborate with Executive Leadership to understand their business objectives, challenges, and opportunities. Strong leadership skills with the ability to influence and guide teams toward successful outcomes
• Manage & engage senior stakeholder relationships at CxO, Partner, Functional Head levels
• Perform rapid assessment of landscape for stakeholders and provide insights to accelerate action towards refining their current state
• Bring diverse and thought-provoking perspective to transformations, including market trends, new and innovative ideas to drive data driven decision making
• Excellent analytical and problem-solving abilities, with a strategic mindset and attention to detail
• Drive and build upon a culture of continuous improvement by developing innovative idea
• Conduct comprehensive analyses of organization’s processes and systems
• Provide strategic recommendations and action plans to drive business performance and transformation
• Develop roadmaps for implementing project management, Organizational change management, and design thinking initiatives.
• Lead and manage complex projects from initiation to closure, ensuring timely delivery and quality outcomes
• Define project scope, objectives, deliverables, and success criteria in collaboration with clients and stakeholders
• Monitor project progress, identify risks and issues, and implement mitigation strategies
• Foster effective communication and collaboration among project teams and stakeholders
• Develop and implement change management strategies to support organizational transformation initiatives
• Conducting Change Impact Analysis and Change Readiness / Gap Assessment and give recommendations that are actionable on immediate and long‑term basis
• Build strong change network, drive change adoption, manage stakeholders with people centric approach, if needed work towards mindset shift and achieve cultural transformation
• Monitor and evaluate the effectiveness of change management efforts and make adjustments as necessary
• Apply design thinking principles and methodologies to identify innovative solutions to complex business problems
• Conduct user research, gather insights, and define user personas and journeys.
• Advocate for design thinking principles and foster a culture of creativity and experimentation within client organizations
• Contribute to the development and enhancement of consulting methodologies and frameworks
• Mentor and coach junior consultants, providing guidance and support in their professional growth

What will make you eligible for this role?

• Master’s degree in business administration, management, or a related field
• 10+ Years of experience with at least 7+ years of management / business consulting experience
• Advance MS Suite skills – particularly, to develop engaging presentations and dashboards
• Professional certifications such as PMP (Project Management Professional), certification in Change Management or Design Thinking are highly desirable.
• Deep understanding of project management methodologies (e.g., Agile, Waterfall) and their practical application in different contexts.
• Extensive knowledge of change management principles, models, and methodologies, with hands‑on experience leading change initiatives.
• Proficiency in design thinking frameworks and tools, with the ability to apply them effectively to solve complex business problems.
• Awareness and experience of leveraging technology as enablers
• Exceptional communication, presentation skills with the ability to tailor messages to diverse audiences

Good to have

• Experience working in the Big 4 professional services firms and other global management consultancies is highly desirable
• MBA or equivalent advanced education is preferable
• Certification in Project Management, Organisational Change Management, Design Thinking, Facilitation will be an advantage

What working at EY offers?

At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you
• Support, coaching and feedback from some of the most engaging colleagues around

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.