Supervising Associate

EY; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Continuous learning opportunities

Diverse and inclusive culture

Transformative leadership coaching

Job summary

A leading consulting firm is seeking a Supervising Associate to support service excellence initiatives and ensure timely task execution. The role involves operational support, driving consulting engagements, and implementing strategic insights for continuous improvement. Candidates should have a minimum of 5 years of experience in process improvement, strong communication skills, and a background in Lean Six Sigma. The position offers opportunities for growth within a dynamic global environment.

Qualifications

• Minimum 5+ years of experience executing process improvement initiatives.
• Proven experience in independently driving Consulting engagements.
• Green Belt Certified or trained in Lean Six Sigma.

Responsibilities

• Lead and deliver consulting engagements with internal and external clients.
• Conduct process improvement workshops to identify gaps and provide recommendations.
• Collaborate with teams on strategic initiatives and organizational implementations.

Skills

Business process improvement

Stakeholder management

Data analytics

Communication skills

Change management

Lean Six Sigma

Education

Bachelor's Degree in Engineering or Management

Tools

ServiceNow

AI tools

Quality tools

Business intelligence tools

Job description

EY Global Delivery Services

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Role title

Supervising Associate – Service Excellence

Job Summary

Global Delivery Services (GDS) significantly contributes to EY’s globalization efforts and is divided into three main areas: client services, enablement services, and GDS Operations. The role pertains to enablement services, which currently includes Procurement, Talent, Finance and Accounting, IT, Risk Management, Creative Agency, Learning Solutions, Administrative and Workplace Services, and Program Execution Services, as well as support for client services and GDS operations. The overarching objective is to achieve effectiveness and efficiency to provide sustainable value and is integral to EY’s transformation projects and change management delivery.

Key Responsibilities

As a Supervising Associate, the focus will be on the execution of tasks and ensuring their completion before the stipulated timelines. The role involves providing operational support and implementing strategic insights to drive service excellence. Supervising Associate will foster a culture of continuous improvement and professional growth. Additionally, the role includes guiding the implementation of best practices and innovative methodologies within the organization.

Accountabilities

• Lead and deliver Consulting engagements, both internal and external to EY.
• Conduct process improvement workshops with Service Delivery to identify gaps and provide actionable recommendations.
• Partner with Automation and ServiceNow implementation teams to execute large-scale and small-scale solutions.
• Drive senior-level stakeholder management across multiple geographies, ensuring alignment and buy-in for strategic initiatives.
• Manage organizational change effectively through structured Change Management practices.
• Collaborate with Service Delivery teams on strategic initiatives and organization-wide implementations.
• Conduct training and awareness sessions on Quality tools and Lean Six Sigma (LSS) as required.

Responsibilities, Qualifications, Certifications - External

• Proven experience in independently driving Consulting engagements.
• Mandatory hands‑on experience in ServiceNow implementation and related process automation.
• Exposure to the latest AI tools and technologies.
• Strong background in Finance & Accounts-related continuous improvement projects.
• Minimum 5+ years of experience executing process improvement initiatives.
• Green Belt Certified or trained in Lean Six Sigma.
• Exceptional communication skills with demonstrated ability to manage senior stakeholders across global geographies.
• Proficiency in data analytics and business intelligence tools.
• Evidence of influencing skills and successful change management in complex environments.

Capability Building

• Support in execution of programme on organization‑wide capability building in Quality and Business Excellence as needed by leading training sessions.
• Assist in managing training and ensuring all the administrative activities are taken care.
• Help and assist leaders to build training materials for training programme.

Core Skills

• Strong understanding of project and program management methodologies and quality management systems.
• Hands‑on experience in usage of 7 QC tools and problem‑solving methodologies.
• Good understanding of tools and technology and their application, such as RPA, AI, Copilot, and Power App.
• Effective communication and interpersonal skills to drive results and build relationships with business leaders.
• Good understanding of the metrics and measurement with 2 years of implementation experience.
• Bachelor’s Degree, preferably with an engineering or management background.
• Certified Six Sigma Green Belt or Yellow Belt.
• Over 7‑9 years of experience in professional services or a related industry.
• Managing people would be an added advantage.

Skills and attributes for success

• Strong technical foundation.
• Process Reengineering and Technology mindset.
• Disciplined Execution of the tasks.
• Global Mindset.
• Influencing and Negotiation skills.
• Change Management, Adaptability and Agility.
• Innovative mindset and ability to relevant models suiting to the context.

What we look for

A person who has the energy and enthusiasm to initiate change with appropriate intentions. Demonstrates a commitment to positively impacting the overall situation. Focuses on finding solutions and is willing to ask questions to develop creative resolutions. Genuine, approachable, and capable of uniting a team to work collaboratively towards a shared vision.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well‑known brands from across the globe. We’ll introduce you to an ever‑expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world

EY exists to build a better working world, helping to create long‑term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.