Supervising Associate - Service Excellence

Ernst & Young LLP ( EY India ); Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Continuous learning

Global exposure

Diverse and inclusive culture

Job summary

Ernst & Young LLP ( EY India ) in Bengaluru is seeking a Supervising Associate for Service Excellence within EY Global Delivery Services. The role focuses on driving service excellence through execution of tasks, governance, and continuous improvement, with exposure to transformation programs.

You will lead KPI governance, capability-building initiatives, and coach teams to adopt best practices using RPA, AI, and Power Apps.

Qualifications

• Strong understanding of project and program management methodologies.
• Quality management systems knowledge with process improvement focus.
• Experience with RPA, AI, Copilot and Power Apps.
• Effective communication and stakeholder management across leaders.

Responsibilities

• Define and implement project management methodologies at service level.
• Drive continuous improvement and governance with KPI tracking.
• Lead culture-building and transformation initiatives across the business.
• Develop training materials for organization-wide capability building.

Skills

Project management

Quality management

RPA

AI

Power Apps

Communication

Leadership

Education

Bachelor's Degree in engineering or management

Six Sigma Black Belt, Green Belt or Yellow Belt

Tools

RPA

Power Apps

Copilot

Job description

Supervising Associate Service Excellence At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Role title Job Description Job Summary

Global Delivery Services (GDS) significantly contributes to EY’s globalization efforts and is divided into three main areas: client services, enablement services, and GDS Operations. The role pertains to enablement services, which currently includes Procurement, Talent, Finance and Accounting, IT, Risk Management, Creative Agency, Learning Solutions, Administrative and Workplace Services, and Program Execution Services, as well as support for client services and GDS operations. The overarching objective is to achieve effectiveness and efficiency to provide sustainable value and is integral to EY’s transformation projects and change management delivery.

Key Role and Responsibilities

As a Supervising Associate, the focus will be on the execution of tasks and ensuring their completion before the stipulated timelines. The role involves providing operational support and implementing strategic insights to drive service excellence. Supervising Associate will foster a culture of continuous improvement and professional growth. Additionally, the role includes guiding the implementation of best practices and innovative methodologies within the organization.

Continuous Improvement and Transformation

Assist in defining, adapting, and implementing project management methodologies at the service function level. Drive continuous improvement efforts on a regular basis and ensure effective governance. Build an efficiency pipeline through workshops and identify transformation projects. Help and assist the business in implementing continuous improvement and transformation initiatives. Run culture-building programs for the business. Share best practices across the organization through a systematic program.

Delivery Excellence

Help leaders in Conducting timely process maturity assessments and helping the business define KPIs. Ensure KPI governance is completed as planned, outcomes are documented and being tracked. Run RCA workshops to identify root cause and assist business to implement action identified and track for closure. Assist business in building methods documents on need basis.

Capability Building

Support in execution of programme on organization-wide capability building in Quality and Business Excellence as needed by leading training sessions. Assist in managing training and ensuring all the administrative activities are taken care. Help and assist leaders to build training materials for training programme.

Core Skills

Strong understanding of project and program management methodologies and quality management systems. Hands on experience in usage of 7 QC tools and problem-solving methodologies. Good understanding of tools and technology and their application, such as RPA, AI, Copilot, and Power App. Effective communication and interpersonal skills to drive results and build relationships with business leaders. Good understanding of the metrics and measurement with 4 years of implementation experience. Bachelor's Degree, preferably with an engineering or management background. Certified Six Sigma Black Belt, Green Belt or Yellow Belt Over 7- 9 years of experience in professional services or a related industry. Managing people would be an added advantage.

Skills and attributes for success

Strong technical foundation Process Reengineering and Technology mindset Disciplined Execution of the tasks. Global Mindset Influencing and Negotiation skills Change Management, Adaptability and Agility Innovative mindset and ability to relevant models suiting to the context

What we look for

A person who has the energy and enthusiasm to initiate change with appropriate intentions. Demonstrates a commitment to positively impacting the overall situation. Focuses on finding solutions and is willing to ask questions to develop creative resolutions. Genuine, approachable, and capable of uniting a team to work collaboratively towards a shared vision.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well‑known brands from across the globe. We’ll introduce you to an ever‑expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world EY exists to build a better working world, helping to create long‑term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.