Supervising Associate - Resource Management

EY; Ernakulam; On-site; INR 2,800,000 - 4,500,000; Full time

Benefits offered by this job

Premium benefits

Health & wellness

Learning opportunities

Job summary

EY's Global Delivery Services in India seeks an experienced Experience Management - Supervising Associate to lead resource planning and service delivery. You will drive end-to-end resource management, forecast demand, and ensure alignment with EY's delivery priorities across multiple teams.

Responsibilities include stakeholder management, KPI tracking, and data-driven optimization of utilization and staffing. This role offers growth within a diverse, inclusive EY environment in the GDS ecosystem.

Qualifications

• Graduate / MBA (HR) with 12-14 years of overall experience with 8+ years of relevant experience in E2E resource management, deployment, forecasting and scheduling concepts.
• Exposure of short term and long-term resource planning would be an added advantage.
• Strong communication and stakeholder management skills are essential.

Responsibilities

• Manage end-to-end resource fulfilment, aligning with delivery timelines and business priorities.
• Oversee billing and finance operations related to resource deployment and ensure accuracy.
• Own headcount planning to support growth and efficiency.
• Champion and lead Strategic Experience Management initiatives aligned with long-term objectives.
• Monitor service levels, turnaround times, and stakeholder satisfaction.
• Forecast demand and plan capacity across skill sets.
• Maximize bench utilization and redeployment efficiency.
• Collaborate with Talent Acquisition and HR to align hiring plans with pipeline and delivery needs.
• Establish and track KPIs for resource performance and productivity.
• Conduct regular reviews with delivery leads to assess performance.
• Act as a strategic partner to delivery and business leaders.
• Maintain dashboards on resource availability, utilization and forecasting.
• Use data-driven insights to inform decision-making and identify improvements.

Skills

Resource management

MS Office

Data visualization

Communication

Organizational skills

Interpersonal skills

Attention to detail

Adaptability

Prioritization

Education

Graduate degree

MBA (HR)

Tools

MS Project

MS Word

PowerPoint

Excel

Job description

At EY, we're all in to shape your future with confidence.

We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

Service line - Position Title: Experience Management - Supervising Associate

At EY, we're all in to shape your future with confidence.

We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY's strategy by ensuring effective support to EY's growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY's global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

As a part of a team, you will act as a Resource Management Hub Deputy Manager who provides consistent, high quality services to key individual stakeholders.

Your Key Responsibilities

Service Delivery Leadership

• Manage end-to-end resource fulfilment, ensuring alignment with delivery timelines and business priorities.
• Oversee billing and finance operations related to resource deployment, ensuring accuracy and compliance.
• Own headcount planning to support growth and efficiency.
• Champion and lead Strategic Experience Management initiatives, aligning resource strategy with long-term business objectives.
• Monitor and improve service levels, turnaround times, and stakeholder satisfaction.

Planning & Optimization

• Forecast demand and plan capacity across skill sets.
• Maximize bench utilization and redeployment efficiency.
• Collaborate with Talent Acquisition and HR to align hiring plans with pipeline and delivery needs.

Performance Management

• Establish and track KPIs for resource performance, utilization, and productivity.
• Conduct regular reviews with delivery leads to assess individual and team performance.

Stakeholder Management

• Act as a strategic partner to delivery, business leaders.
• Facilitate governance forums to review resource allocation, pipeline, and performance metrics.
• Resolve escalations related to staffing conflicts, skill mismatches, or delivery risks.

Data & Analytics

• Maintain accurate dashboards and reports on resource availability, utilization, and forecasting.
• Use data-driven insights to inform decision-making and identify improvement opportunities.

Skills and attributes for success

• Hands on knowledge on End to End Resource management
• Be proficient in MS Project/Word/PowerPoint/Excel - working knowledge of MS office
• Knowledge in Data Visualisation tools would be an added advantage
• Exceptional communication skills - both written and oral
• Demonstrate strong organizational skills and structured thinking abilities
• Demonstrate strong interpersonal and analytical skills
• Demonstrate an eye for detail
• Be flexible and willing to adjust responsibilities to align with developing business needs
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change

To qualify for the role, you must have

• Graduate / MBA (HR) with 12-14 years of overall experience with 8+ years of relevant experience in E2E resource management, deployment, forecasting and scheduling concepts.
• Exposure of short term and long-term resource planning would be an added advantage.

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be part of a market-leading, multi-disciplinary team in the only integrated global assurance business worldwide.
• Opportunity to work with EY GDS practices globally with leading businesses across a range of industries

What we offer you

At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

Our Commitment

As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development

From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.

People and Culture

In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.

Benefits

• Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

"We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion."

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.