Assistant Director - Service Excellence

EY; Gurugram District; On-site; INR 2,900,000 - 4,200,000; Full time

Job summary

EY in India is seeking an experienced Manager / Assistant Director to lead continuous improvement within Global Delivery Services. You will mentor teams, drive Lean Six Sigma initiatives, and deliver Power BI dashboards and automation to enable data-driven decision making.

The role demands strong stakeholder management, a track record in transformations, and expertise with MS Power Platform, VBA, and data analysis. Join EY to shape process excellence across global client delivery.

Qualifications

• Over 11 years of experience in process improvement and transformations.
• Lean Six Sigma knowledge and transition methodologies.
• Proficient in MS Word and MS Power Platform; Power BI experience.
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead and mentor continuous improvement projects at GDS and globally.
• Monitor efficiency savings from improvement initiatives.
• Conduct process improvement workshops with Service Delivery.
• Deliver trainings on Lean Six Sigma as required.
• Engage with Transitions on identifying process solutions.
• Drive quality culture initiatives like Quality Contests.
• Manage multiple projects independently and report updates.
• Develop Power BI visualizations for internal teams.
• Utilize VBA and Power Platform for automation.
• Provide data insights and MIS reports to support decisions.

Skills

Power BI

DAX functions

VBA Macros

Power Platform

Lean Six Sigma

PMP

Stakeholder mgmt

Data analysis

Excel

Automation

Education

B.Tech/Bcom/Mcom/MBA/ICWA

Tools

Power BI

VBA

MS Power Platform

Alteryx

Python

SharePoint

Job description

Job Description:

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Service Excellence

Role title:

Manager / Assistant Director – Service Excellence

Job Summary

Global Delivery Services (GDS) is a driving force behind EY’s globalization – currently incorporating Procurement, Talent, Finance and Accounting, IT, Risk management, Talent, Creative Agency, Learning Solutions and Program Execution Services – it aims to achieve effectiveness and efficiency in order to provide sustainable value and is at the core of EY’s most notable transformation projects.

Position Details

Job Title:

Manager / Assistant Director

Accountabilities

• Lead & mentor continuous improvement projects (GDS & global) as per Lean Six Sigma methodology
• Monitor & communicate the efficiency savings accrued from continuous improvement initiatives
• Conduct process improvement workshops with Service Delivery to identify & scope improvement initiatives
• Conduct trainings/awareness sessions on quality tools (Lean Six Sigma) as and when required
• Engage with Transitions team on identifying & scoping of process solutions
• Co-partner on driving Quality Culture building initiatives like Quality contests/Quality week etc.
• Co-partner on execution of global projects specific to SE function. Manage business stakeholders across different levels and build strong relationship
• Manage multiple projects and initiatives independently
• As a team member, assists in providing smooth delivery of internal project/program outcomes/weekly/monthly updates in excel/ppt.
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Track project performance, specifically to analyze the successful completion of short and long-term goals
• Creates value to clients independently – Expertise in building visualization on Power BI dashboards for internal teams to provide them various cuts.
• Working experience on DAX functions in Power BI
• Automation using expertise in VBA Macros
• Automation using MS - Power Platforms
• Deploys consulting best practice, knowledge and techniques when undertaking work
• Performs rapid assessment of current landscape for clients and is able to provide data insights and reporting/MIS around hypothesis and solutions

Required experience:

• Experience (overall work experience of over 11 years). Experienced professional in executing process improvement initiatives and mentoring of projects
• Experienced professional with work experience in transformations/re-engineering.
• Well-versed in knowledge of Lean Six Sigma quality tools & transition methodology
• Technical skills requirements - Proficient in MS Word & MS Power platform
• Additional skills requirements- Any project management certifications like PMP etc.
• Excellent stakeholder management skills
• Excellent communication & presentation skills
• Ability to work with minimal supervision
• Evidence of influencing and change management skills
• Working experience in MIS, data crunching/data analysis, reporting and Microsoft Powerpoint.
• Working experience on Power BI and VBA projects.
• Excel: Good knowledge of Lookup, Logical, Text and Date/Time functions, Pivot table etc.
• Power BI -Good knowledge of various charts, filters, slicers, DAX functions, restrict access

Competencies/ skills

• Excellent written and verbal communication skills
• Strong in data analysis and visualization and getting concurrence from stakeholders on actions (for assigned processes)
• strong orientation to statistical analysis, good team player, willingness to work in strict timelines and drive to learn and acquire new skills.
• Work with the service delivery teams to drive process operational excellence goals on Quality, delivery and productivity
• Six Sigma GB/BB
• Experience in data mining and exploratory data analysis

Other skills (Good to have)

• Exposure on Robotics Process Automation and any other transformation tools will be an added advantage.
• Understanding of Alteryx and Python/Machine learning
• Experience in GUI creation for automation using ML and NLP techniques resulting annual hours savings across teams.
• Self-starter who can work independently, proactive, displays initiative and is a problem solver
• Skills on Sharepoint/Microsoft Flows
• Good Facilitator scheduling sessions and meetings
• Exposure in driving Quality Culture with in the organization

Education

• B.Tech/Bcom/Mcom/ MBA/ICWA

Who we are

EY is a global leader in assurance, tax, transaction and advisory services.

Worldwide, our 175,000 people are united by our shared values and an unwavering commitment to quality. We make a difference by helping our people, our clients and our wider communities achieve their potential.

At EY our inclusive work environment means that everyone’s opinion is valued. This enables us to provide better advice and ideas to our clients, which in turn helps you develop as an individual to achieve your potential and make a difference.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Requirements: