Subject Matter Expert (SAP MM)

IKEA; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

IKEA AB in Bengaluru seeks a seasoned SAP P2P SME to oversee end-to-end SAP P2P processes across S/4HANA/ECC, MM and FI/AP. You will guide functional design, manage incidents and coordinate with ABAP, integration and technical teams.

You will own procurement processes, perform RCA, support ITIL processes, and drive improvements across complex multi-country landscapes. The role requires 12+ years in SAP P2P with strong English skills and a hands-on approach.

Qualifications

• 12+ years of experience in SAP P2P operations, design, implementation and optimization.
• Must have worked in multi-country implementation/rollout projects.
• Strong written and verbal English communication skills.
• Good communication and technical writing skills for documentation.
• Experience with SAP S/4HANA/ECC, MM, FI/AP, and SAP landscape maintenance.

Responsibilities

• Act as the P2P functional SME and escalation point for SAP AMS operations.
• Own end-to-end SAP P2P processes across SAP S/4HANA/ECC, SAP MM and SAP FI/AP.
• Support procurement processes: requisitions, purchase orders, goods receipts, service entry, invoice verification and vendor payments.
• Lead problem management, RCA, and continuous improvement.
• Coordinate with ABAP, integration and technical teams; manage interfaces with Ariba, EDI and ServiceNow.

Skills

SAP P2P SME

English proficiency

ITIL framework

Cross-functional collaboration

Education

Bachelor's degree in Information Technology or Computer Science

Tools

SAP MM

SAP FI/AP

Ariba

EDI

ServiceNow

Job description

What you need to know

We believe that you are passionate about fulfilling new needs and delivering outcome to our business stakeholders as well as technology service operations. You appreciate the mix of strategic thinking and turning architecture trends and requirements into practice. You get motivated to keep learning and to forget the obsolete and to work agile and being open to the change. In addition, you are energized by working both independently and interdependently and cross functions. Last but not the least you share and live the IKEA culture and values.

For this role we believe you have bachelor’s degree in information technology, Computer Science or other related area - Minimum of 12+ years of experience in SAP P2P application operations, design, implementation, and optimization, with a focus on SAP environments. Must have worked in multi-Country implementation / roll out projects. Good written and verbal English communication skills. Good communication and technical writing skills. System (Functional and technical) Support and Maintenance processes set-up, metrics & Service Governance, best practices knowledge in SAP enterprise applications landscape. Strong problem solving and analytical skills, with attention to detail.

As the SAP P2P SME, your mission is to oversee and provide subject matter expertise and strategic input into P2P functional areas and technologies, contributing to future strategic direction and system selection/deployment decisions. You will play a crucial role in streamlining the processes, driving efficiency, and enhancing collaboration within the organization and with external partners. Additionally, you will be responsible for providing expert-level advice and solutions related to SAP P2P and related areas. You will also provide technical expertise, guidance, and support to the operations team and end users.

You have knowledge in and will be working in the below areas:

• Strong architectural and engineering mindset
• Good understanding of the SAP-concept for modifications and enhancements
• Good SAP functional knowledge in SAP P2P
• Hands on ability to work on enhancements and projects as functional consultant
• Strong understanding of the ITIL (Information Technology Infrastructure Library) process framework
• Deep understanding of how to utilize advanced SAP administration and troubleshooting techniques to complete complex assignments or to solve difficult problems
• Good understanding of commercial commitments and liabilities
• Experience working in complex enterprise system landscapes and effectively collaborating with cross-functional, multicultural stakeholders”
• Ensure that changes to the service are reviewed & approved by business end users, implemented, communicated to suppliers and are built into contracts as required.
• Manage the “day-to-day” delivery of the contracted services, be accountable for quality and responsible for addressing service failures
• Deciding on the most efficient way to deploy services that are required for specific business scenarios
• Development and maintenance of problem management process, incl. Root Cause Analysis (RCA) process
• Assessment of efficiency and effectiveness of problem management

What you'll need to have

The SME will be accountable for the Finance processes delivery within our digital organisation. Responsible for the management of operations on the SAP P2P area to support the SAP S/4 system. The ideal candidate will have a strong background in design, implementation, and support. This role will involve collaborating with cross-functional teams to ensure the optimal performance, availability, and security of our SAP landscape.

Your responsibilities include:

• Act as the P2P functional SME and escalation point for SAP AMS operations.
• Own and support end-to-end SAP P2P processes across SAP S/4HANA/ECC, SAP MM and SAP FI/AP.
• Support procurement processes including:
• Purchase requisitions
• Purchase orders
• Goods receipts
• Service entry sheets
• Invoice verification
• 2-way/3-way matching
• Credit/debit memos
• Vendor payments and AP processes
• Analyse and resolve incidents, service requests and production issues within agreed SLAs.
• Perform root-cause analysis and coordinate permanent fixes for recurring incidents.
• Manage Problem Management, including RCA, corrective actions and prevention of recurring issues.
• Support Change Management, enhancements, releases and production deployments.
• Review business requirements and translate them into SAP functional solutions.
• Prepare functional specifications and coordinate with ABAP, integration and technical teams.
• Configure SAP MM/P2P functionality where required.
• Coordinate with SAP FI, Ariba, VIM/OpenText, EDI and third-party systems for end-to-end P2P integration.
• Support interfaces involving suppliers, procurement platforms and invoice-processing solutions.
• Lead functional testing, regression testing, UAT and post-production validation.
• Ensure appropriate documentation of solutions, processes, known errors and operational procedures.
• Monitor P2P operational KPIs, SLA performance, incident trends and backlog.
• Identify opportunities for process automation, simplification and continuous improvement.
• Support SAP upgrades, rollouts, migrations and transformation initiatives.
• Work closely with business process owners, procurement, accounts payable, suppliers, service desk, AMS teams and project teams.
• Overseeing and managing the entire P2P process. Responsible for guiding suppliers through the end-to‑end P2P cycle, identifying process improvements, guiding suppliers on incident resolution, request resolution, identifying RCAs for problems, contributing and overseeing demands and ensuring effective operations.
• Knowledge of ITSM tools (preferable ServiceNow) to create and work on incidents, problems and requests.
• Contribute and guide suppliers in ensure effective knowledge management process by creating, approving and ensuring P2P specific knowledge articles are created and used effectively.

Together as a team

We set the digital agenda to keep IKEA leading in an uncertain and fast-moving environment. We drive the development, provision and operation of our digital products and services through the use of new and existing technology and agile delivery methods to deliver at pace. At the same time, we provide a home for digital skills to both develop and extend the technical, people and business skills needed to ensure continuous development and growth of our digital capability.