Subject Matter Expert - Global Private Banking

HSBC Holdings; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

HSBC is seeking an experienced professional to join our Global Private Banking team in Bengaluru as a Subject Matter Expert. You will handle core processing, ensure SLA adherence, and contribute to improvements in customer journeys while upholding regulatory requirements.

The role requires strong communication, analytical skills, and proactive issue resolution. Join HSBC to support private banking operations, collaborate with multiple stakeholders, and drive service quality in a dynamic

Qualifications

• Communication – the ability to communicate and understand complex issues.
• Analysis/strategy – the ability to analyse complex issues and identify / assess the long-term, strategic implications for the Bank and its customers.

Responsibilities

• Complete all processing activities assigned as per the SLAs agreed for the Business.
• Devise ways to improve customer service/journey and increase productivity (efficiency & Quality).
• Proactively identify issues, if any, and timely escape towards resolution of the same.
• Instructions/requests to be correctly interpreted understood and implemented.
• Conduct research to resolve discrepancies to satisfaction of all parties and within established procedures and regulatory guidelines.
• Comply with Policies and Procedures and established guidelines of the FIM and procedures.
• Represent the bank in a professional manner whilst following up with various stakeholders.
• Participate in team meeting / team activities and work towards sustaining team spirit.
• Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.

Job description

Some careers shine brighter than others.If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Subject Matter Expert - Global Private Banking

In this role, you will:

• Complete all processing activities assigned as per the SLAs agreed for the Business.
• Devise ways to improve customer service/journey and increase productivity (efficiency & Quality).
• Proactively identify issues, if any, and timely escape towards resolution of the same.
• Instructions/requests to be correctly interpreted understood and implemented.
• Conduct research to resolve discrepancies to satisfaction of all parties and within established procedures and regulatory guidelines.
• Comply with Policies and Procedures and established guidelines of the FIM and procedures.
• Represent the bank in a professional manner whilst following up with various stakeholders.
• Participate in team meeting / team activities and work towards sustaining team spirit.
• Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.

To be successful you will:

• Communication – the ability to communicate and understand complex issues.
• Analysis/strategy – the ability to analyse complex issues and identify / assess the long-term, strategic implications for the Bank and its customers.
• Reduction of repeat errors and incidents by displaying continuous improvement.
• Submit customer journey improvement ideas on Idea hub/other platforms.
• Knowledge of and implementation of the Group compliance policy, Operational Risk and SOX (Sarbanes- Oxley Requirements) as applicable for the Business / Function.
• Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external 'regulators.'
• Implement the Group Compliance Policy as applicable to your role in conjunction with the relevant laws, rules, and codes with which the business has to comply within the country you reside and in relation to the countries migrating work to assigned GSC.
• To continually re-access the operational risks inherent in the business, ta account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures and the impact of new technology in conjunction with the donor Group companies.

You’ll achieve more at HSBC www.hsbc.com/careers HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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