Subject matter Expert

Convergys; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

Concentrix is seeking a proactive professional for a consumer relations role in Gurugram. The position focuses on customer interactions, value argumentation, and collaboration with operations and training teams to drive performance.

The candidate should demonstrate empathy, problem-solving, and the ability to manage multiple tasks in a fast-paced environment. Graduate applicants with experience in social media and strong communication skills are encouraged.

Qualifications

• Outstanding communication skills both verbal and written.
• Experience in social media.
• Strong MS Office proficiency.
• Excellent time management and behavioral skills.
• Ability to empathize, anticipate customer needs and solve problems.

Responsibilities

• Develop and build value argumentation with Ops/Training team.
• Develop and track corrective action plans.
• Identify and address problems and opportunities.
• Interact with staff at all levels to achieve business goals effectively.

Skills

Communication skills

Social media

MS Office

Time management

Problem solving

Education

Graduate

Job description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Knowledge/Abilities-Previous experience in a similar role is desirable in consumer relationsWork with the Ops/Training team to develop and build value argumentation Ability to be resilient when dealing with different situations / type of contacts stability to track deliverable dates, deadlines, and remindersDevelop and track corrective action plansImprove and develop the process, working methods and toolsAbility to follow directions to achieve business goals effectivelyAbility to interact with all levels of staffStrong articulation and comprehension skillAbility to empathize, anticipate customer needs and problem-solving techniquesHighly independent & motivated team player who s a self-starter and can work independentlyCompetence in MS Office is a mustStrong time management and behavioral skillsEfficient in learning process quickly and able to conduct the quality auditsIdentify and address problems and opportunitiesDesirable Skills-Outstanding communication skills both verbal and writtenAbility to be flexible, follow tight deadlines, organize and prioritize work and deliver results quicklyPrevious experience in social mediaExperience rolling out projects involving process and culture change preferredEducational Qualification : GraduateDisclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'