Style Associate - Bailey Square - Patna

Kushals Fashion Jewellery; Patna; On-site; INR 180,000 - 240,000; Full time

Job summary

Kushals Fashion Jewellery in Patna is seeking a customer-focused Style Associate to join our Retail Stores team. You will greet customers, understand needs, recommend suitable jewelry, and help drive sales while ensuring smooth store operations.

The ideal candidate has 2 years of retail experience, strong communication skills, and a positive, enthusiastic attitude. Flexibility to work varied shifts, including weekends and evenings, is required.

Qualifications

• Must have 2 years of retail experience or fresher graduate with exposure to customer service.
• Excellent verbal and written communication abilities.
• Strong interpersonal skills and presentation.
• Ability to learn quickly and adapt to product categories.

Responsibilities

• Understand customer needs and recommend suitable jewelry pieces.
• Address customer queries effectively and resolve issues when required.
• Demonstrate knowledge of product categories and communicate product value to customers.
• Support the store in achieving store targets and staying updated with collections and promotions.
• Adapt to varying shift timings and transfers within the cluster area as needed.
• Assist in stock replenishment, deliveries, online orders, and packaging; maintain store cleanliness and presentation.
• Prevent theft by remaining vigilant and following SOPs; collaborate with team for smooth operations.

Skills

Communication skills

Interpersonal skills

Customer service

Learning agility

Grooming standards

Education

Graduate / HSC / SSC

Job description

Job Title : Style Associate

Department : Retail Stores

Reports To : Store Manager

Role Summary : The Style Associate represents the face of the brand, delivering exceptional customer experiences, assisting in driving sales, and ensuring smooth store operations through customer focus, sales expertise, flexibility, and teamwork.

Key Responsibilities

• Understand customer needs and preferences to recommend

suitable jewelry pieces.

• Address customer queries effectively and upscale complex

issues when required.

Sales Mastery

• Demonstrate knowledge of product categories, including
• Communicate product value effectively to customers.
• Support the store in achieving store targets.
• Stay updated with the latest collections, and promotions.

Flexibility and Change Management

• Adapt to varying shift timings and store requirements.
• Be open to transfers within the cluster area as per business

needs.

• Exhibit punctuality and readiness to take on additional

responsibilities when needed.

Store Operations Excellence

• Assist the Senior style associate in processing store deliveries,

online order processing, and packaging.

• Assist in stock replenishment and visual merchandising.
• Ensure the store looks presentable, inviting, and adheres to

cleanliness standards.

• Support theft prevention by maintaining vigilance and following

protocols.

• Follow all company policies, work processes and store

standard operating procedures (SOPs).

Collaboration

• Collaborate with team members to ensure smooth store

operations.

• Work as a cohesive team player, contributing to group

success.

Decision-Making and Sensitivity

• Display sensibility and sensitivity when addressing customer

concerns.

• Use sound judgment in handling challenging situations while

maintaining brand standards.

Candidate Requirement

• Graduate / HSC (Freshers) / SSC qualification with 2 years of

experience in retail.

• Must be above 18 years of age and below 28 years of age
• Good communication and interpersonal skills
• Ability to learn quickly
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts (including

weekends and evenings)