Strategist II - Product Operations & Strategy

Loop AI; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Loop AI is seeking a Product Operations strategist to drive value for restaurant customers. You will own product north-star metrics and customer value metrics, build playbooks for product and support, and own internal tools to ensure smooth value delivery.

You will work cross-functionally with Engineering, Customer Success and Delivery strategists to shape the product roadmap and balance business and customer needs.

Qualifications

• 4–6 years of experience building/shipping software or digital products in SaaS, AI, fintech or tech-forward industries.
• Ability to build low-code/no-code tools or prototype your own products.
• Experience across product, growth, revenue or founder roles.
• Ability to think in terms of metrics, funnels, automations and dashboards.
• Strong problem solving with an analytical approach and ownership mindset.

Responsibilities

• Ownership of product north star metrics and customer value metrics.
• Build playbooks for product and product support functions.
• Own internal products needed to deliver seamless value to customers.
• Own internal processes to monitor and improve agentic workflows, prompts, templates and workflows for customers.
• Collaborate with the product team on the roadmap, balancing business and customer needs.

Job description

About Loop:

Loop is an agentic restaurant intelligence software that augments back office of restaurant chains by automating workflows and delivering intelligence across the finance, operations and marketing functions. Loop deploys AI agents built by our in-house team of AI engineers, strategists and subject matter experts into restaurant brands bringing industry best practices in handling complex internal functions. We have offices in San Francisco, New York, Tampa and India.

Loop is one of the fastest growing restaurant technology companies powering a few billion dollars in revenue and growing to serve 10K+ restaurants within 3 years across some of the most recognizable brands of the USA, helping them grow their topline & bottomline.

Loop is built by a world class team of entrepreneurs, operators, leaders and AI engineers from different industries, ranging from cutting edge big-tech, management consulting, investment banking among others across companies like Uber, Google, Amazon, McKinsey and others.

About the Role:

As a Product Operations strategist in the Strategy & Operations charter of Loop, you are a custodian of value delivered to Loop's customers. Loop's products power a few billion dollars in revenue today and are poised to scale multifold over the next few years. As the products and the scope of service expands, you are expected to be the value custodian of Loop, donning a product lens to maximize customer value.

In this role, you will cross-functionally impact Loop's strategy by collaborating across functions like Engineering, Customer Success and Delivery strategists while owning key product and customer value metrics.

Responsibilities:

• Ownership of product north star metrics and customer value metrics

• Building playbooks for the product and product support functions

• Ownership of all internal products needed to be built across functions to ensure seamless value delivery to customers

• Ownership of internal processes needed to monitor and improve agentic workflows, not limited to evals, system prompts, creating templates and agentic workflows for customers, etc

• Collaborating with the product team on the product roadmap, taking business needs and customer needs into account

Eligibility/Fit: You are most likely a strong candidate for this role if you:

• Have 4-6 years of experience building/shipping software/ digital products in SaaS, AI, Consumer Internet, Fintech and other tech-forward industries

• Have proficiency in building low-code/ no-code tools or vibe-code your own products

• Have worked across product, growth, revenue or founder roles

• Have the ability to think metrics, funnels, automations and dashboards

• Have the ability to break down complex business problems into parts and analytically solve them with obsession.

• Have exhibited leadership while also having worked in IC roles across your previous roles

• Have the ability to understand complex engineering problem statements from the lens of business and can make tradeoffs and build for a mix of AI, engineering and humans in the loop.

• Demonstrate key cultural values of Loop across radical ownership, customer obsession and have the ability to lose no time & move fast on solving problems.

• Have a strong hunger for personal growth and wish to build and deploy products of the next generation at scale, as an operator or a founder.

Having one or more of the following spikes makes you a preferred candidate, in addition to the above:

• You went through the rigour of clearing high pedigree programs like but not limited to IIT, IIM, BITS & Ivy league universities

• You cleared some of the most competitive hiring processes in Management Consulting, Investment Banking, Venture Capital/ Private Equity, Big Tech cos or top CPG brands

• You were instrumental as a founding member/ leading operator in building a very successful company and have seen scale & growth from the early days

• Have proficiency in building low-code/ no-code tools or vibe-code your own products

• You have been a founder who had reached reasonable scale but couldn't find the next leap for whatsoever reason