Senior Strategist/ Manager - Product Operations & Strategy

Loop AI; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Loop AI in Bengaluru seeks a Product Operations strategist to manage product and customer value metrics. The ideal candidate will have 5-8 years of experience in software/digital products, particularly in SaaS, AI, or Fintech. Responsibilities include collaborating with product teams and building playbooks. Candidates should showcase leadership skills, analytical problem-solving abilities, and a strong hunger for growth. This role emphasizes strong cultural values of ownership and customer obsession.

Qualifications

• 5-8 years of experience in software/digital product domains like SaaS, AI, or Fintech.
• Ability to think metrics, funnels, and dashboards.
• Demonstrated cultural values of ownership and obsession for customers.

Responsibilities

• Ownership of product north star metrics and customer value metrics.
• Building playbooks for product and support functions.
• Collaborating with the product team on the roadmap.

Skills

Experience in building/shipping software/digital products

Proficiency in building low-code/no-code tools

Analytical problem solving

Leadership in individual contributor roles

Understanding complex engineering problems

Customer obsession

Personal growth mindset

Job description

As a Product Operations strategist in the Strategy & Operations charter of Loop, you are a custodian of value delivered to Loop’s customers. Loop’s products power billions of dollars in revenue today and are poised to scale multifold over the next few years. As the products and scope of service expands, you are expected to be the value custodian of Loop, donning a product lens to maximize customer value.

Responsibilities

• Ownership of product north star metrics and customer value metrics
• Building playbooks for the product and product support functions
• Ownership of all internal products needed to be built across functions to ensure value delivery to customers
• Ownership of internal processes needed to monitor and improve agentic workflows, not limited to evals, system prompts, creating templates and agentic workflows for customers, etc
• Collaborating with the product team on the product roadmap, taking business needs and customer needs into account

Eligibility / Fit

• Have 5-8 years of experience building/shipping software/digital products in SaaS, AI, Consumer Internet, Fintech and other tech-forward industries
• Have proficiency in building low-code/no-code tools or vibe-code your own products
• Have worked across product, growth, revenue or founder roles
• Have the ability to think metrics, funnels and dashboards
• Have the ability to break down complex business problems into parts and analytically solve them with obsession
• Have exhibited leadership while also having worked in IC roles across your previous roles
• Have the ability to understand complex engineering problem statements from the lens of business and can make tradeoffs and build for a mix of AI and humans in the loop
• Demonstrate key cultural values of Loop across radical ownership, customer obsession and have the ability to lose no time & move fast on solving problems
• Have a strong hunger for personal growth and wish to build and deploy products of the next generation at scale, as an operator or a founder

Preferred Candidate

• You went through the rigour of clearing high pedigree programs like but not limited to IIT, IIM, BITS & Ivy league universities
• You cleared some of the most competitive hiring processes in Management Consulting, Investment Banking, Venture Capital/ Private Equity, Big Tech cos or top CPG brands
• You were instrumental as a founding member/leading operator in building a very successful company and have seen scale & growth from the early days
• Have proficiency in building low-code/no-code tools or vibe-code your own products
• You have been a founder who had reached reasonable scale but couldn’t find the next leap for whatsoever reason