Strategic Builder

Salesforce, Inc.; India; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Salesforce, Inc. is hiring Deployment Strategists - Strategic Builders who are customer-facing advisors defining AI strategy and driving adoption for enterprise customers. You'll work with a delivery team to translate complex business challenges into agentic AI deployments that go live and deliver value.

Engagements are time-bound (typically 12 weeks or less) and may span single or multiple accounts. You will own adoption, coordinate with Forward Deployed Engineers, and ensure measurable

Qualifications

• 10–15 years of total experience with 5+ years in Data & AI for strategic solutioning or delivery leadership.
• Bachelor's degree in Computer Science or related field is required.
• Prior customer-facing delivery experience is required (consulting, professional services, or technical advisory).
• Understanding of Salesforce platform and ecosystem, including Agentic AI capabilities and Data Cloud.
• Proficiency in one or more programming languages: Python, Java, or JavaScript (Apex).
• Ability to lead and own complex, ambiguous engagements end-to-end from discovery to outcomes.
• Experience leading AI/LLM solution design, including agentic AI strategy and responsible AI practices.
• Strong project and program management skills; travel up to 25%.

Responsibilities

• Lead end-to-end customer engagements across the full value lifecycle: Identify → Commit → Deploy → Consume.
• Define AI strategy and architecture; run design workshops and jobs-to-be-done analyses.
• Architect solutions spanning Salesforce's agentic AI platform and enterprise systems with governance.
• Manage engagement delivery timelines, reporting, risk escalation, and stakeholder communication.
• Own adoption, consumption, and expansion metrics within the engagement scope.
• Coordinate delivery with Forward Deployed Engineers to align strategy with execution.
• Develop customer solutions using AI tools to accelerate development.
• Build trust-based relationships with senior stakeholders and present outcomes.

Skills

Data & AI strategy

Technical advisory

Delivery leadership

Project management

Customer-facing

Programming knowledge

Python

Java/JavaScript

Stakeholder management

Change management

Education

Bachelor's degree in Computer Science

Tools

Salesforce Data Cloud

Agentforce platform

CRM Salesforce

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level‑up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

Customer impact from day one. Strategic clarity and Execution that sticks.

Salesforce is hiring Deployment Strategists - Strategic Builders who are customer-facing advisors, who define AI strategy, shape agentic solutions, and drive measurable adoption for enterprise customers. You'll work as part of a delivery team alongside Forward Deployed Engineers, translating complex business challenges into agentic AI deployments that go live and generate real value.

Engagements are focused and time-bound - typically 12 weeks or less - and may span a single strategic account or multiple customers simultaneously. Your impact isn't just getting to deployment. It ensures customers realise lasting, scalable value from the solutions your team builds.

What You'll Actually Be Doing

• Full Lifecycle Ownership: Lead end-to-end customer engagement across the complete value lifecycle - Identify → Commit → Deploy → Consume - owning outcomes at every stage, not just discovery or deal closure
• AI Strategy & Architecture: Define the customer's Agentic AI strategy and roadmap. Lead design workshops, agent design sessions, and jobs-to-be-done analysis. Architect solutions spanning Salesforce's agentic AI platform, Data Cloud, and enterprise systems, with responsible AI governance baked in from the start.
• Deployment Oversight & Program Management: Manage engagement delivery end-to-end timelines, stakeholder communication, risk escalation, and progress reporting. You are the operational backbone of your delivery team, ensuring nothing falls through the cracks.
• Adoption & Consumption: Own adoption, consumption, and expansion metrics within your engagement scope. Identify blockers early and develop strategies to drive measurable value realization
• Delivery Team Coordination: Partner closely with the Forward Deployed Engineers on your team to align strategy with technical execution. Keep the team focused, unblocked, and on track to hit delivery milestones.
• AI-Supported Development: You'll be developing real customer solutions supported by leading-edge AI tools: Including Cursor, Claude, and our coding products like Vibes, to accelerate development.
• Customer Stakeholder Management: Serve as the primary customer-facing contact, building trust-based relationships with senior stakeholders and present proposals, decisions and outcomes in terms of business value, not just technical detail.
• AI Readiness: Assess customer readiness for AI adoption and guide change management and process transformation to maximise the benefits of intelligent agents
• Product Feedback Loop: Synthesise field insights and translate them into actionable product feedback that influences Salesforce's Agentic AI platform roadmap.

You're Our Person If...

• 10-15 years of total experience with relevant 5 years into Data & AI in strategic solutioning, technical advisory, or delivery leadership or program management for enterprise cloud or SaaS technology
• You have a degree in Computer Science or a related field
• Prior customer-facing delivery experience (consulting, professional services, or technical advisory) - this is a requirement, not a nice-to-have
• Demonstrated understanding of the Salesforce platform and ecosystem, including Agentic AI capabilities and Data Cloud
• Working knowledge of one or more programming languages: Python, JavaScript, Java, or Apex
• Proven ability to lead and own complex, ambiguous engagements end-to-end - from discovery through to measurable outcomes
• Experience leading AI/LLM solution design, including agentic AI strategy, conversation design, and responsible AI practices
• Strong project and program management skills - ability to run multiple workstreams, manage stakeholder expectations, and keep delivery on track in ambiguous environments
• Ability to travel 25% of the time to customer sites

Even Better If...

• Experience with Salesforce Data Cloud, Agentforce platform, and Salesforce CRM (Sales, Service, Marketing)
• Experience designing and deploying AI solutions in regulated industries (e.g., public sector, financial services, healthcare)
• Salesforce platform certifications (e.g., Data Cloud Consultant, Agentforce Specialist, Application Arch