Senior Technical Consultant - Data 360 (Mandatory)

Salesforce, Inc.; India; Vor Ort; INR 1.500.000 - 2.300.000; Vollzeit

Zusammenfassung

Salesforce, Inc. in India seeks a Senior Technical Consultant to support enterprise customer engagements, delivering hands-on advisory with solution, technical and product knowledge.

You will lead complex desktop, cloud, and mobile solutions including integrations via middleware, guiding options and educating customers while managing risk. As a thought leader, you will mentor teams, drive best practices in design and release management, and help accelerate delivery using AI-enabled tools.

Qualifikationen

• 2+ years in a Lead Developer role driving design in mid-to-large org.
• Experience in enterprise architecture areas: integration, SSO, and master data management.
• Familiarity with Waterfall and/or Agile methodologies.
• Strong ability to analyze and optimize business processes via technology and integration.

Aufgaben

• Become a highly certified Salesforce expert.
• Help clients meet goals and metrics.
• Contribute to customer success through solution development and release management.
• Deliver high client satisfaction (CSAT).
• Lead design and evaluation of applications; manage risk to resolution.
• Build relationships with partners to support broader goals.

Kenntnisse

Lead Developer

Enterprise Architecture

Solution Design

Integration Technologies

Agile Methodologies

Ausbildung

Bachelor's degree in Computer Science/Software Engineering or related field

Tools

Salesforce

APIs

SSO

MDM

Middleware

Jobbeschreibung

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. We're looking for Trailblazers passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

The Senior Technical Consultant supports a work stream in sophisticated enterprise customer engagements, partnering with key stakeholders to achieve the vision while completing key deliverables. They serve as hands-on advisors - using strong solution, technical, and product knowledge, plus industry and consulting experience - to deliver customer ROI.

Senior Technical Consultants demonstrate thought leadership in technical aspects of customer and partner engagements, leading to successful delivery of enterprise desktop, cloud, and/or mobile solutions, including enterprise integrations via middleware tools and platforms. They lead the evaluation of options, present and educate customers/partners, and proactively manage risk areas through to resolution.

Your Impact - Responsibilities

• Become a highly certified and recognized Salesforce expert
• Help clients consistently meet/exceed goals and metrics
• Contribute to customer success through front-and-back solution development and release management
• Deliver high client satisfaction (CSAT)
• Guide application/integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Salesforce Platform education
• Up-skill on AI Fluency and AI-Native delivery methodology, using AI tools and developer assistants (e.g., Agentforce Vibes, Cursor, Claude) and agentic evaluation frameworks to accelerate delivery
• Build relationships with internal and external business partners, contributing to broader goals beyond a single customer engagement
• Drive creation of application and technical design documents that leverage Salesforce best practices and integrate Salesforce into customer infrastructure
• Troubleshoot key implementation issues and drive them to resolution; lead evaluation of business/technical requirements at a senior level
• Proactively identify and manage risk areas through to complete resolution
• Manage customer expectations; negotiate solutions to complex problems with customers and third-party partners
• Contribute to Services Practice growth by leading internal strategic initiatives, mentoring junior teammates, and enriching technical/non-technical knowledge for customers and colleagues

Minimum Qualifications

• 2+ years as a Lead Developer doing solution design in a mid-to-large organization, with demonstrated leadership driving organizational transformation in a matrixed org
• Experience with enterprise architecture areas: integration technologies, single sign-on, master data management
• Experience with Waterfall and/or Agile methodologies
• Self-starter with proven results leading customer/partner success across front-and-back architecture, development, release management, and change management
• Proven ability to analyze, design, and optimize business processes via technology and integration
• Skilled at guiding customers and colleagues in adopting emerging technologies that drive business value
• Polished speaker able to evangelize best practices at various organizational levels
• Genuine interest in studying new technologies and pushing the limits of existing ones
• Strong written and verbal communication skills, tailored to the audience
• Strong presentation skills - able to present and defend a point of view to varied audiences
• Willingness to travel to client sites (avg. 25%, may vary by engagement)
• Bachelor's degree in Computer Science, Software Engineering, Business, or related field

Certifications

Helpful to have Salesforce.com product certifications before joining. Expected to earn these within the first 3 months:

• Certified Platform App Builder
• Certified Platform Developer I
• Salesforce Certified Agentforce Service Consultant
• Salesforce Certified Agentforce Sales Consultant
• Certified Agentforce Specialist
• Cer