Store Operations Manager

Vi (Vodafone Idea); Lucknow; On-site; INR 360,000 - 480,000; Full time

Job summary

Vi Store Operations Vodafone Idea Limited in Lucknow is seeking a Store Manager to oversee customer service, store-level sales, and revenue targets across all products. The role involves executing marketing promotions, managing stock, and ensuring store experience meets brand standards.

Candidate should have 2–5 years of retail store experience with a track record in revenue achievement and customer care. Graduation is required; MBA is a plus. The role is based at a Vi store in Lucknow.

Qualifications

• Graduation is essential; MBA desired.
• 2–5 years of experience in retail store operations and customer relationship management.
• Experience in achieving revenue targets and managing costs.
• Must have relevant technical/professional qualifications.

Responsibilities

• Achieve sales targets for all store products including voice, data, and accessories.
• Ensure and monitor quality of customer acquisition at the store.
• Drive store revenue and optimize revenue per footfall.
• Maintain stock availability and store upkeep in line with norms.
• Execute marketing/promotional activities and ensure visibility of brand POS.
• Address channel-specific issues within defined timelines and support training of staff.

Skills

Retail sales

Customer service

Revenue targets

Team leadership

Store operations

Education

Graduation

MBA (desirable)

Job description

Manager - Vi Store Operations Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce.

Role Store Manager

Job Level/ Designation M1/ Manager

Function / Department Postpaid

Location Lucknow

Job Purpose

Overall responsibility for activities at a Vi store spanning customer service, store-level sales and revenue targets across all products (voice–post-paid/ prepaid, data etc.) Execute marketing promotions, display and store experience schemes

Key Result Areas/ Accountabilities

• Sales Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a Vi store
• Ensure and monitor quality of acquisition through the store
• Revenue: Deliver revenue targets for the store
• Increase revenue per footfall by aiding customers’ purchase decisions
• RoIe Achieve profitability (Return on investment) targets for the store
• Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)
• Customer Service Manage churn and achieve customer satisfaction for walk-in customers
• Store Management Ensure adherence to store processes in terms of documentation and systems
• Ensure infrastructure / store upkeep
• Maintain availability of stock at the store while adhering to norms
• Ensure appropriate placement of pop-ups and product displays at store
• Marketing Execute marketing, branding and promotion activities
• Ensure fliers/ brand POS are available at store
• Resolve channel-specific issues within specific timelines
• People Resolve store-specific issues within specific timelines
• Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees
• Identify gaps in performance of immediate team and ensure training to bridge the same
• HSW Compliance Ensure that the Health Safety and Well-being norms are adhered to

Core Competencies, Knowledge, Experience

Critical Success Factors Continuous Learning & Empowering Talent Building Team Commitment Leads Decision Making & Delivering Results Threshold Functional Competencies Products, Services and Technology Knowledge - Consumer Differentiating Functional Competencies Sales Planning and Forecasting Solving Problems Experience 2 – 5 years Experience of retail store and customer relationship management Revenue Target achievement and cost management Must have technical / professional qualifications Essential : Graduation Desired : Full–time post - graduation in business management/MBA Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership Experience Level Mid Level