Store Operations Manager

Vi (Vodafone Idea); Kozhikode district; On-site; INR 400,000 - 700,000; Full time

Job summary

Vi Store Manager in Kerala is responsible for running a company-owned Vodafone Idea store, driving profitability and achieving sales targets across Voice, Data, and devices while ensuring excellent customer service. The role requires strong store and team management, adherence to processes, stock control and effective execution of promotions.

Typically, experience in retail operations and graduation are expected, with a focus on delivering delightful customer experiences and maintaining

Qualifications

• Experience in managing a retail store and team leadership.
• Ability to meet sales targets and manage customer satisfaction.
• Knowledge of stock control, shop floor presentation and promotions.

Responsibilities

• Manage profitability of the company owned Vodafone Idea store.
• Achieve sales targets for all products across voice, data, and devices.
• Ensure and monitor quality of customer acquisition and retention.
• Maintain store processes, stock availability and product displays.
• Execute marketing and promotional activities and resolve channel issues within timelines.

Skills

Store Management

Team Management

Customer Service

Sales Target Achievement

Education

Graduation

Job description

Manager - Vi Store Operations Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce.

Role Store Manager

Job Level/ Designation M1

Function / Department Retail

Location Kerala

Job Purpose

To manage the profitability of the company owned store

Key Result Areas/Accountabilities

• Sales 1. Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a VodafoneIdea store 2.Ensure and monitor quality of acquisition through the store
• Revenue -Deliver revenue targets for the store -Increase revenue per footfall by aiding customers purchase decisions
• RoI - Achieve profitability (Return on investment) targets for the store - Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)
• Customer Service -Manage churn and achieve customer satisfaction for walk-in customers
• Store Management -Ensure adherence to store processes in terms of documentation and systems -Ensure infrastructure / store upkeep -Maintain availability of stock at the store while adhering to norms -Ensure appropriate placement of pop-ups and product displays at store
• Marketing -Execute marketing, branding and promotion activities -Ensure fliers/ brand POS are available at store -Resolve channel-specific issues within specific timelines

Core Competencies, Knowledge, Experience

• Store Management Team Management
• Must have technical / professional qualifications
• Graduation
• Must
• Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership
• Experience Level Mid Level