Manager - Retail Store Operations

Vodafone Idea Limited; Bengaluru; On-site; INR 405,000 - 495,000; Full time

Job summary

Vodafone Idea Limited is seeking a Store Manager to oversee store processes, ensure stock availability, and maintain high customer service across locations in India.

The role requires 2-3 years of retail experience, a graduate with P&L management skills, and the ability to drive revenue while controlling losses. You will coach store executives and nurture customer relationships to meet targets.

Qualifications

• Graduate with P&L management skills required.
• 2-3 years of work experience in Retail Industry preferred.
• Store Management & Customer Relationship Management experience is expected.

Responsibilities

• Monitor store operations and ensure adherence to processes and documentation.
• Increase revenue per footfall by guiding customers’ purchase decisions.
• Achieve profitability targets for the store and manage ROI.

Skills

Store Management

CRM

P&L Management

Education

Graduate with P&L Management skills

Job description

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Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Store Manager

Function / Department

Postpaid

Job Level/ Designation

Manager/ M1

Location

All over India

Job Purpose

Responsible for adherence to store processes in terms of documentation and systems. Maintain availability of stock at the store while adhering to norms

Core Competencies, Knowledge, Experience

• Monitoring and ensure quality of acquisition through store
• Increasing revenue per footfall by aiding customers’ purchase decisions
• Achieving profitability (Return on investment) targets for the store
• Minimizing losses from pilferage (wastage) and shrinkage (unidentified losses)
• Managing churn and achieve customer satisfaction for walk-in customers
• Ensure appropriate placement of pop-ups and product displays at store and I resolve store-specific issues within specific timelines
• Coach & train Store Executives and ensure employee-retention and motivation levels are high through regular reviews and performance streamlining of both on-roll and associate employees

Must have technical / professional qualifications

• Graduate with P&L Management skills.
• 2-3 years of work experience in Retail Industry
• Store Management & Customer Relationship Management

Vodafone Idea Limited(formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership