Manager - Retail Store Operations

Vodafone Idea Limited; Vadodara; On-site; INR 350,000 - 500,000; Full time

Job summary

Vodafone Idea Limited, a leading telecom provider, is seeking a Store Manager to oversee day-to-day store operations, customer service, and sales targets for postpaid and prepaid products. The role emphasizes delivering excellent customer experiences and driving revenue growth while managing store staff.

The candidate should be a Graduate with 2-5 years on‑role experience, possess strong communication, store handling, and decision‑making skills, and contribute to a safe, compliant store

Qualifications

• Graduate with 2-5 years on-role experience.
• Strong communication and store handling capabilities.
• Ability to make decisions and deliver results.

Responsibilities

• Customer Service and frontline support at the Vodafone Idea Limited store.
• Store-level sales and achieving revenue targets across products (postpaid, prepaid).
• Marketing activities to drive footfall and brand presence.
• Health, Safety and Welfare practices at the store.

Skills

Good communication

Store handling

Decision making

Education

Graduate

Job description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Store Manager

Job Level/ Designation

M1

Function / Department

Postpaid

Job Purpose

Overall responsibility for activities at a VIL store spanning customer service, store-level sales and revenue targets across all products (postpaid, prepaid.)

Key Result Areas/Accountabilities

• Customer Service
• Store management
• Marketing
• HSW

Core Competencies, Knowledge, Experience

• Good communication and convincing skills
• Store handling
• Decision making and delivering results

Must have technical / professional qualifications

• Graduate

Years of Experience

• 2-5 years on role experience

Industries to look from

• Telecom
• Retail

Direct reports

All store staff

Vodafone Idea Limited(formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership