Store Manager

Avasara Consulting; Jammu district; On-site; INR 450,000 - 550,000; Full time

Job summary

Avasara Consulting is seeking a Store Manager to lead daily store operations, drive sales, and ensure exceptional customer experiences. You will be responsible for staff development, inventory control, and adherence to SOPs to maintain store standards.

The role emphasizes coaching, target attainment, and effective team supervision to deliver strong performance and high morale in a fast-paced retail environment.

Qualifications

• Minimum qualification: Under Graduate with 5 years total experience and 2 years as a store manager

Responsibilities

• Customer focus: Greeting customers, coaching staff to deliver service, resolve queries and maintain customer satisfaction.
• Driving the sales of the store to meet targets by allocating targets to staff and fostering a high sales culture.
• People Development: recruiting, training, feedback, and collaboration with L&D to plan development.
• Cash & Inventory management: cash reconciliation, stock checks, POS knowledge, ensure stock and services availability.
• Supervision: ensure staff wellbeing and adherence to SOPs, conduct eye-checks and SOP implementation where applicable.
• SOP adherence & implementation: ensure SOPs are followed, share performance updates, schedule shifts, maintain staffing levels.
• Store upkeep & maintenance: maintain store to brand standards, ensure security and stock integrity.

Skills

Customer focus

Sales leadership

People development

Cash & Inventory

Store supervision

SOP adherence

Store upkeep

Education

Under Graduate

Graduate

Tools

POS System

Job description

Title – Store Manager

Reporting to – Area Operations Manager

Skip Level – City/Zonal Manager

Store Type- NSO (COCO)

About the Role

A Store Manager acts as an important link between strategy and execution. He/she drives the store towardsachieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high levelof morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Responsibilities

1) Customer focus:

Driving Net Promoter Score

• Greeting customers when they enter store and coaching the team to do the same
• Displaying commitment towards providing exceptional Customer Service and ensuring that associates also treat Customer Satisfaction as a priorit
• Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team
• Striving to have long lasting and fruitful relationships with each of our customers

2) Driving sales vs.plan

• Driving the sales of the store to meet the allotted targets by allocating the targets to the staff
• Developing a culture of high sales performance expectations, i.e. Sales Leadership
• Motivating and inspiring the field team to drive for results
• Assessing field capability and establish performance priorities at group level3)People Development (Attrition Control)

3)People Development (Attrition Control)

• Assisting in recruiting and selecting high potential staff
• Providing effective on-the-job training and guidance to team members making use of company training modules
• Delivering clear, motivating and constructive feedback in a timely manner to all retail associates
• Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan
• Understanding the reasons for attrition and taking measures to control it

4)Cash & Inventory management

• Monitoring cash reconciliation to ensure there is no mismatch of store funds
• Ensuring availability of required merchandise and services
• Conducting stocktakes regularly
• Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed
• Performing the necessary quality checks for the new products
• Working very closely with other departments till the product reachesthe customer and ensuring the best customer experience to the Customer

5)Supervision

• Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved
• Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation

6)SOP adherence & implementation

• Ensuring that all SOPsfor retail are implemented successfully and adhered to by store employees
• Updating colleagues on business performance, new initiatives and other important issues
• Scheduling the team’s shift timings to meet the store’s business needs and demands
• Ensuring staffing levels are adequate to effectively operate the store

7)Store Upkeep & maintenance

• Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store
• Ensuring the security of all equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

• Minimum qualification: Under Graduate can apply with minimum 5 years of total experience and 2 years as a store manager
• Graduate with minimum 4 years of total experience and 2 years as a store manager
• Ability to act as a link between strategy and execution
• Ability to develop and inspire people to achieve their best
• Ability to build rapport and trusting relationships
• Ability to understand stated and unstated needs of the customer and offer solutions
• Clear communication and active listening skills .
• Ability to adapt to a changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority.

Pay: Up to ₹500,000.00 per year

Work Location: In person