Store Manager

Cosmos Sports World LLP; Ernakulam; On-site; INR 450,000 - 650,000; Full time

Job summary

Cosmos Sports World LLP in Kerala is seeking a dynamic Store Manager to lead our sports retail store, drive sales, and deliver exceptional customer service. You will build a high‑performing team, manage inventory and KPIs, and execute seasonal campaigns in line with brand standards.

This role requires 4–6 years in sports or fashion retail with a hands-on leadership style and a passion for sports. Weekend availability, coaching, compliance with SOPs, and a strong customer relationship focus are

Qualifications

• 4–6 years in sports or fashion retail.
• Leadership role experience, minimum 3 years.
• Knowledge of local market trends and customer preferences.

Responsibilities

• Drive overall store performance in line with sales, profitability, and customer service goals.
• Lead, coach, and develop a team of sales associates and department leaders.
• Ensure the store is visually appealing and well-stocked in line with brand standards.
• Monitor inventory levels, stock replenishment, and shrinkage control.
• Plan and execute seasonal campaigns, in-store activations, and merchandising.
• Analyze store KPIs and identify areas for improvement.
• Build strong customer relationships and ensure consistent high service standards.
• Recruit and train team members aligned with brand culture and values.
• Maintain adherence to company policies, health & safety, and operational SOPs.

Skills

Leadership

Sales leadership

Customer service

KPI management

Team coaching

Job description

We are looking for a dynamic and passionate Store Manager to lead the operations of our sports retail store. The ideal candidate will have prior experience in sports retail, a strong understanding of customer service excellence, and a genuine passion for sports. You will be responsible for achieving sales targets, building a high-performing team, and ensuring the store delivers a seamless shopping experience.

Key Responsibilities:

• Drive overall store performance in line with sales, profitability, and customer service goals.
• Lead, coach, and develop a team of sales associates and department leaders.
• Ensure the store is visually appealing and well-stocked in line with brand standards.
• Monitor inventory levels, stock replenishment, and shrinkage control.
• Plan and execute seasonal campaigns, in-store activations, and merchandising.
• Analyze store KPIs and identify areas for improvement.
• Build strong customer relationships and ensure consistent high service standards.
• Recruit and train team members aligned with brand culture and values.
• Maintain adherence to company policies, health & safety, and operational SOPs.

Candidate Requirements:

• 4–6 years of relevant experience in sports retail or fashion/apparel retail; minimum 3 years in a leadership role.
• Strong leadership, communication, and organizational skills.
• Proven ability to drive sales and manage store KPIs.
• Ability to inspire and engage teams with a hands-on leadership style.
• A genuine passion for sports and active lifestyle.
• Knowledge of local market trends and customer preferences.
• Flexible to work on weekends and public holidays.

Preferred Qualities:

• Background as an athlete, sportsperson, or strong sports enthusiast.
• Previous experience working in brands like Nike, Adidas, Puma, etc.
• Energetic, approachable, and customer-focused mindset.