Store Manager

Heads Up For Tails; Delhi; On-site; INR 500,000 - 700,000; Full time

Job summary

A retail company in Delhi seeks a Store Manager to oversee daily operations and enhance customer service. Responsibilities include achieving financial goals, ensuring product availability, and maintaining store standards. The ideal candidate has 5-10 years of relevant experience, a degree, and exceptional communication skills. A passion for animals is preferred. The role requires leadership in training new hires and fostering a positive store environment.

Qualifications

• 5-10 years of relevant experience.
• Excellent communication skills (verbal & written).
• Proven working experience in retail sales.
• Customer service focused.
• Animal Lover Preferred.

Responsibilities

• Achieving financial objectives by preparing an annual budget and scheduling expenditures.
• Identifying current and future customer requirements.
• Ensuring availability of merchandise and services.
• Formulating pricing policies and studying trends.
• Implementing security systems and ensuring store safety.

Skills

store management

store operations

customer service

sales

Education

Bachelor’s/Master’s degree in the relevant field

Job description

As the Store Manager, the individual needs to plan and direct the day-to-day operations of the store. S/he needs to develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base. S/he needs to maintain high store standards and conditions and foster a positive environment.

Responsibilities

• Achieving financial objectives by preparing an annual budget, scheduling expenditures,
  
  

analysing variances, initiating corrective actions.

• Identifying current and future customer requirements by establishing rapport with potential
  
  

and actual customers and other persons in a position to understand service requirements.

• Ensuring availability of merchandise and services
• Formulating pricing policies by reviewing merchandising activities, determining additional
  
  

needed sales promotion, authorizing clearance sales, studying trends.

• Implementing security systems and measures.
• Ensuring the safety and cleanliness of the store
• Maintaining the stability and reputation of the store by complying with legal requirements.
• Determining marketing strategy changes by reviewing operating and financial statements and
  
  

departmental sales records.

• Maintaining operations by initiating, coordinating, and enforcing program, operational, and
  
  

personnel policies and procedures.

• Contributing to team effort by accomplishing related results as needed.
• Training & mentoring the new hires
• Maintaining a fully stocked store
• Ascertaining customers’ needs and wants
  
  

Qualifications

• 5-10 years of relevant experience
• Bachelor’s/Master’s degree in the relevant field
• Excellent communication skills (verbal & written)
• Proven working experience in retail sales
• Customer service focused
• Animal Lover Preferred
  
  

Skills: store management,store operations,customer service,sales