Std- Customer Support Manager

TATA Marcopolo Motors Ltd. Dharwad; Patna; On-site; INR 600,000 - 900,000; Full time

Job summary

TATA Marcopolo Motors Ltd. Dharwad invites applications for a field-based service and customer care role in Patna. You will resolve customer issues, drive service and spare parts revenue, and uphold company policies to ensure high customer satisfaction across the service network.

The ideal candidate holds a B.Tech/M.Tech in Automobile or Electrical, with 3–7 years in automotive service or customer-facing roles, and demonstrates strong analytical and interpersonal skills.

Qualifications

• Knowledge of automobiles and after-sales service practices.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and customer-facing communication.

Responsibilities

• Resolve customer issues and drive service and spare parts revenue through the service network within company policies and code of conduct.
• Enhance customer satisfaction and after-sales revenue by ensuring effective service delivery and adherence to standards.

Skills

Automobiles

Analytical skills

Interpersonal skills

Education

B.Tech/M.Tech (Mechanical) in Automobile or Electrical

Job description

Date: Aug 16, 2026

Location: Patna, IN

Resolve customer issues, drive service and spare parts revenue in service network in order to drive high customer satisfaction and after sales revenue through service network within company policies and code of conduct.

Education

B.Tech/M.Tech (Mechanical) in Automobile or Electrical

Work Experience

7 to 8 workshops (dealerships & TASS) in a state,15 to 20 Key accounts & STU( State Transport Undertaking)

3-7 years of experience in a technical and/or customer servicing role preferably in automobile , two wheeler , commercial & passenger ancillaries, heavy engineering .or other sectors

Tata Motors Leadership Competencies

• Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel


• Leading Change - Recognizing the need for change, initiating and adapting to change


• Driving Execution - Translating strategy into action and execution


• Leading by Example - Encouraging and following ethical standards


• Motivating Self and Others - Inspiring teams and individuals


• Customer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectations

Functional Competencies

• Knowledge of Automobiles


• Strong analytical and Problem solving skills


• Interpersonal Skill

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