Std- Customer Support Manager

TATA Marcopolo Motors Ltd. Dharwad; Ernakulam; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Tata Motors is seeking a service-focused professional in Kochi to resolve customer issues and drive service and spare parts revenue through the service network in line with company policies.

Candidates should have a B.Tech/M.Tech in Automobile or Electrical and 3–7 years of experience in technical or customer servicing roles within the automotive sector.

Qualifications

• B.Tech/M.Tech in Automobile or Electrical.
• 3–7 years of experience in technical/customer servicing in automotive sector.
• Experience with service network and spare parts sales is a plus.

Responsibilities

• Resolve customer issues and drive service and spare parts revenue through the service network within company policies.

Skills

Knowledge of Automobiles

Analytical and Problem solving

Interpersonal Skill

Education

B.Tech/M.Tech (Mechanical) in Automobile or Electrical

Job description

Date: Aug 18, 2026

Location: Kochi, IN

Position Summary With Job Responsibilities

Resolve customer issues, drive service and spare parts revenue in service network in order to drive high customer satisfaction and after sales revenue through service network within company policies and code of conduct.

Education

B.Tech/M.Tech (Mechanical) in Automobile or Electrical

Work Experience

7 to 8 workshops (dealerships & TASS) in a state,15 to 20 Key accounts & STU( State Transport Undertaking)

3-7 years of experience in a technical and/or customer servicing role preferably in automobile , two wheeler , commercial & passenger ancillaries, heavy engineering .or other sectors

Tata Motors Leadership Competencies

• Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel
• Leading Change - Recognizing the need for change, initiating and adapting to change
• Driving Execution - Translating strategy into action and execution
• Leading by Example - Encouraging and following ethical standards
• Motivating Self and Others - Inspiring teams and individuals
• Customer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectations

Functional Competencies

• Knowledge of Automobiles
• Strong analytical and Problem solving skills
• Interpersonal Skill