STAFF, TECHNICAL PROGRAM MANAGER

Walmart Global Tech India; Bengaluru; On-site; INR 1,500,000 - 2,000,000; Full time

Benefits offered by this job

Incentive awards

Maternity and parental leave

Health benefits

Job summary

Walmart Global Tech India is seeking a qualified professional to enhance its Problem Management processes. The ideal candidate will have over 10 years of experience in IT operations, including expertise in Change and Incident Management. Responsibilities include coordinating resolutions, improving workflows, and mentoring junior staff.

Applicants should possess strong technical skills in Python and a solid understanding of ITIL. The position promises great compensation along with an array of benefits such as maternity leave, PTO, and health benefits.

Qualifications

• 10+ years of experience in IT operations, technical program management, or service reliability.
• Minimum 5 years of experience in Change/Incident/Problem Management or Project Management.
• Technical knowledge in system architecture, networking, and cloud platforms.

Responsibilities

• Execute and improve the Problem Management Correction of Error process.
• Identify opportunities to automate problem management workflows.
• Coordinate problem resolution across internal teams and vendors.

Skills

Python

LLM APIs

ServiceNow

JIRA

Confluence

Tableau

ITIL

Education

Bachelor’s or Master’s degree in Computer Science or Engineering

Job description

About the Team

Building the right technology foundation for Infrastructure & platforms is vital to success at the scale of Walmart. Our team builds and maintains the foundational technologies that support the tech organization. Included in this are data platforms, enterprise architecture, DevOps, cloud computing, and infrastructure. All of these products and services are supported by scalable and powerful infrastructure, ensuring a secure and seamless employee and customer experience across stores, digital channels, and distribution centers.

What you'll do

• Execute and improve the Problem Management Correction of Error (COE) process in alignment with global and local standards.
• Identify opportunities to automate and optimize problem management workflows using Agentic AI.
• Coordinate problem resolution across internal teams, vendors, and external partners.
• Drive Correction of Error (COE), postmortem facilitation, and closure of critical action items.
• Ensure timely and high‑quality delivery of COE reports, Post Implementation Reviews, and known error documentation.
• Mentor junior Problem Managers and engineers, fostering a culture of operational excellence.

What you'll bring

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 10+ years of experience in IT operations, technical program management, or service reliability.
• Minimum 5 years of experience in Change/Incident/Problem Management or Project Management.
• Proficiency in Python or similar programming languages, including building scalable backend services and data pipelines.
• Hands‑on experience with LLM APIs (e.g., OpenAI, Claude, Sonnet) for prompt engineering, inference, and orchestration.
• Familiarity with Model Context Protocol (MCP) for agent orchestration and workflow integration.
• Ability to implement retrieval‑augmented generation (RAG) or similar techniques to deliver explainable, context‑aware AI insights.
• Technical knowledge in system architecture, networking, and cloud platforms.
• Strong understanding of ITIL.
• Experience with tools like ServiceNow, JIRA, Confluence and Tableau.

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best‑in‑class benefits such as maternity and parental leave, PTO, health benefits, and much more.

Equal Opportunity Employer – Walmart, Inc., is an Equal Opportunities Employer – By Choice.

Location: Building 10 (sez), Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli, India.