Staff Service Delivery Manager

Emerson; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Emerson is seeking a Service Delivery Manager in India to support post-sales customer success. You will ensure seamless delivery of services through pre-sales engagement, proposal development, planning, and execution, coordinating with Sales, Technical Support, Field Services, and Operations.

You will partner with cross-functional teams to deliver high-quality service, manage service entitlements, SLAs, and program financials, and act as the point of contact for service agreements and renewals.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3–5 years of relevant professional experience in service delivery, operations, or program management preferred.
• Experience in semiconductor industry or related high-tech sectors is a plus.

Responsibilities

• Identify opportunities for service business during pre-sales and develop proposals.
• Assess delivery capabilities, estimate costs, price custom service offerings, and evaluate options.
• Lead service delivery planning and execution with cross-functional teams to meet SLAs and program financials.
• Serve as single point of contact for service agreements and manage escalations.
• Build and manage customer relationships and set expectations on deliverables.
• Ensure accuracy of product and system information in service systems.
• Track renewals and promote continued use of service programs.
• Identify gaps in offerings and recommend process/tool improvements.

Skills

Service delivery

Analytical skills

Communication

Ambiguity management

Organization

High-tech industry knowledge

Education

Bachelor’s degree in Engineering, Business or Information Systems

Job description

Job Description:

The Service Delivery Manager is an individual contributor who supports customer success in the post-sales phase by ensuring seamless delivery of services through pre-sales engagement, service proposal development, service planning and execution, and fulfillment of standard and custom service agreements.

This role is well suited for an early-to-mid-career professional looking to develop broader experience in service delivery, customer engagement, and cross-functional leadership.

The Service Delivery Manager works closely with internal teams including: Services Offerings Management, Technical Support, Field Services, Customer Operations, Manufacturing Services, and Sales Account Managers across Americas, Asia, and Europe.

In This Role, Your Responsibilities Will Be:

• Partner with Sales and customers during pre-sales engagement to identify opportunities for service business and develop service proposals aligned with customer needs and expectations
• Understand customer service requirements and expectations, assess delivery capabilities and capacity, identify gaps, estimate service delivery cost, price custom service offerings, and evaluate delivery options and plans
• Lead service delivery planning and execution by collaborating with cross-functional teams to ensure high-quality service and operational performance across service entitlements, execution processes, SLAs, and service program financials (price, cost, and profitability)
• Serve as the single point of contact for service agreements – managing customer communication, facilitating service reviews, overseeing service delivery (including on-stie events), and handling escalations
• Build customer relationships and manage expectations on service deliverables and outcomes through customer meetings and communication
• Ensure that product and system information tied to service agreements is accurate and properly maintained in T&M systems
• Manage service agreement renewals by tracking timelines and promoting continued use of service programs
• Identify opportunities and gaps in T&M’s service offerings, delivery capabilities and capacity. Recommend improvements to tools and processes that enhance the customer experience and increase operational efficiency

Who You Are

You build partnerships and work collaboratively with others to meet shared objectives. You communicate effectively through a variety of methods that engage audiences and help achieve desired outcomes. You analyze complex and sometimes ambiguous situations to identify effective solutions and drive informed decisions. You establish and maintain strong customer relationships while gaining trust and delivering solutions that meet both customer needs and business objectives.

For This Role, You Will Need:

• Experience managing maintenance or services program in semiconductor industry
• Solution-oriented, with strong analytical skills to identify, assess, and resolve complex service delivery challenges
• Ability to communicate clearly both orally and in writing in various circumstances, including customer-facing meetings
• Ability to manage ambiguity and demonstrate resiliency in fast-changing environments
• Highly organized, with effective communication, coordination, and influencing skills
• Understanding of high-tech service industry

Preferred Qualifications That Set You Apart:

• Bachelor’s degree in Engineering, Business, or Information Systems; or related field (or equivalent experience)
• Typically 3-5 years of relevant professional experience in service delivery, operations, program management, or related areas

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives - because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems - for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

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ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

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