Staff Product Security Engineer, PSIRT

Snow Planet; Hyderabad; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

ServiceNow seeks a staff-level product security engineer to serve as a senior technical authority within the PSIRT. You will lead deep-dive investigations, coordinate resolution across engineering, product, and release teams, and demonstrate calm, decisive leadership during significant security events.

This role requires extensive experience with Java, JavaScript, Python, and secure development practices, and will shape the company’s response to vulnerabilities at scale while guiding fixes

Qualifications

• Experience in leveraging AI for security decision-making or automation.
• Minimum 8 years of related security experience with a degree arrangement as specified.
• Minimum 4 years auditing source code for vulnerabilities.
• Proven leadership during major security events and willingness to on-call.
• Ability to read and understand Java and JavaScript code.
• Strong knowledge of common Java/JavaScript vulnerabilities.
• Proficiency in Python and JavaScript for data gathering and analysis.
• Experience developing exploit proofs-of-concept for web apps.
• Clear written and verbal communication of risk to technical and leadership audiences.
• Experience leading fix implementation and cross-team release coordination.
• Expertise in deep-dive product security investigations and root-cause analysis.

Responsibilities

• Lead through significant security events with structured decision-making under pressure.
• Coordinate with incident commanders, security, engineering, and customer-facing teams for ownership and hand-offs.
• Drive coordinated response across releases to balance risk and remediation feasibility.
• Move fixes through release pipelines across organizational boundaries.
• Contribute to CVE disclosure processes and review advisory content for accuracy.
• Draft post-incident analyses and drive lessons learned to closure.

Skills

Java

JavaScript

Python

Incident response

Code auditing

Leadership

Communication

Education

Bachelor's degree in related field

Master's degree preferred

Tools

Cloud platforms (AWS/GCP/Azure)

CI/CD pipelines

Security tooling for SaaS

Job description

ServiceNow seeks a staff-level product security engineer to serve as a senior technical authority within the Product Security Incident Response Team (PSIRT). PSIRT is ServiceNows awareness, response, and investigation capability for post-release vulnerabilities in ServiceNow-developed products and service offerings.

This role is for a recognized expert who can operate independently and as part of a team on the most significant security issues facing the platform-vulnerabilities that require evaluating intangibles. You will lead deep-dive investigations, coordinate resolution across engineering, product, and release teams, and demonstrate calm, decisive leadership during significant security events.

This is a role for someone who already understands product development cycles and the engineering and product relationships that drive them-and will use that fluency to lead fixes to completion under incident pressure. You will help shape how ServiceNow responds to product security vulnerabilities at scale and the technical rigor of the entire response capability.

What you get to do in this role:
Lead Through Significant Security Events

• Demonstrate technical and organizational leadership during these events - bringing structure and clear decision-making under pressure.

• Partner with incident commanders, business information security leadership, engineering, and customer-facing teams to maintain clear ownership, workstream prioritization, and hand-offs during these events.

Reduce Exposure Window

• Drive coordinated response across affected releases, balancing risk and remediation feasibility.

• Leverage an understanding of product development cycles and engineering/product partnerships to move fixes through the release pipeline without stalling on organizational boundaries.

• Verify fix completeness and guard against incomplete mitigations before release.

CVE Coordinated Disclosure Process

• Contributed to ServiceNows CVE disclosure process for incidents you own - CVE assignment, scoring, advisory content, and publication timing.

• Conduct technical accuracy reviews of external advisories, researcher write-ups, and joint disclosure content to ensure correctness before publication.

Pursue After-Action Outcomes Continuous Improvement

• Author root cause analyses and drive lessons learned to closure following product security incidents.

• Participate in retrospectives following significant product security events, translating findings into concrete process and technical improvements.

• Contribute to partner teams tracking product security risk themes and trends across the portfolio.

• Contribute to SDLC improvement areas, feeding incident learnings upstream into secure development practices.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry.
• Minimum 8 years of related experience with a Bachelors degree; or 6 years with a Masters degree; or a PhD with 3 years of experience; or equivalent experience.
• Minimum 4 years of auditing source code for security vulnerabilities.
• Demonstrated leadership during significant security events or major incidents, with willingness to participate in on-call.
• Ability to read and comprehend Java and JavaScript code.
• Strong understanding of common Java and JavaScript vulnerabilities.
• Proficiency in scripting in both Python and JavaScript for data gathering, processing, and visualization.
• Development of proof-of-concept exploits for web application vulnerabilities.
• Written and verbal communication of complex security risk clearly to both technical teams and leadership.
• Experience with leading fix implementation and release coordination across engineering, product, and test/release teams.
• Proficiency in deep-dive product security investigations and root-cause analysis spanning design, code, configuration, and operational layers.
• Exploit analysis and proof-of-concept development that distinguishes real exploitability from theoretical risk.
• Familiarity with SDLC integration, CI/CD pipelines, SaaS threat models, and secure development practices.

Preferred Qualifications

• Experience in a PSIRT or similar function for a major software or SaaS platform.
• Recognized expertise in product security incident response, vulnerability research, or application security within a software or SaaS environment.
• Experience conducting vulnerability assessments on the ServiceNow platform.
• Experience with emerging threats: AI-specific attack vectors, software supply chain security, and SDLC tooling security.
• Experience with cloud infrastructure (AWS, Azure, GCP) and containerized environments.
• Relevant security certifications (e.g., OSWE) or demonstrated equivalent expertise.

JV20

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.