Sr Staff Inbound Product Manager

Snow Planet; Hyderabad; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

ServiceNow is seeking a Sr. Principal Product Manager to drive the AI-powered Security Incident Response strategy in Hyderabad, India. You will own integration with third-party AI systems, guiding cross-functional teams to deliver customer value and scale AI security offerings.

You will translate complex AI and security workflows into actionable requirements, collaborating with customers, partners, and engineering to align on priorities and accelerate adoption.

Qualifications

• 8+ years of software product management experience in cybersecurity or AI/ML.
• Ability to translate AI and security workflows into actionable requirements.
• Proven track record delivering customer-centric security solutions.

Responsibilities

• Own AI roadmap for Security Incident Response and AI-to-AI integrations.
• Define technical strategy aligned with Engineering, UX and Sales.
• Drive customer adoption and revenue growth for AI-enabled SIR features.
• Lead cross-functional teams and mentor junior PMs.
• Collaborate with partners and external vendors on integrations.
• Translate complex requirements into clear product specs.

Skills

AI tools usage

Product management

Cybersecurity / SecOps

Stakeholder management

Team leadership

Communication

Tools

Claude

Copilot

OpenAI

Gemini

API design

Job description

Job Description

ServiceNows Security & Risk Unit is at the forefront of AI-powered security innovation, delivering solutions that help enterprise customers detect, respond to, and remediate security threats at scale. As our AI security business continues its rapid growth trajectory, were expanding our product management team to drive the next generation of AI in Security Incident Response and AI-to-AI security integrations.

As a Sr. Principal Product Manager, youll lead product strategy and execution of deploying AI features in Security Incident Response (SIR) - while working closely with our large customer base, and partner ecosystem, to ensure customers successfully deploy, and gain value of existing AI solutions.

You ll also own integrating ServiceNows AI security solutions with third-party AI systems from leading partners & vendors. Youll be instrumental in defining how ServiceNow s AI agents communicate and collaborate across security platforms, enabling customers to orchestrate Agentic Incident Response (AIR) workflows across their entire security ecosystem.

What you get to do in this role:

• Own a significant portion of the AI product Roadmap for Security Incident Response (SIR), and transform requirements into customer-centric solutions
• Set technical and strategic direction that Engineering, UX, and Sales align to with visibility into VP-level roadmap decisions
• Focus on driving measurable improvement in customer adoption of AI-powered capabilities in SIR (adoption in production, growth in MAUs, renewals)
• Lead product strategy for AI-to-AI security integrations that support ServiceNows growth, defining how autonomous AI agents collaborate across security platforms
• Work directly with customers & partners in regular strategic meetings to align on solutions, integration, differentiation, and value propositions
• Communicate priorities clearly across Engineering, Design (UX), Architecture, and partner teams, and own execution / shipping.
• Translate complex AI and security workflows into clear, actionable product requirements
• Incorporate customer research, usability insights, and market analysis into product decisions
• Drive cross-functional collaboration and influence stakeholders across product, engineering, UX, leadership, and partner ecosystems

Qualifications

To be successful in this role you have:

• AI-first mindset - demonstrated use of AI tools (eg Claude, Copilot, OpenAI, Gemini) to accelerate product management work across requirements analysis, decision-making, analytics/insights, and workflow automation
• 8+ years of software product management experience, preferably in cybersecurity, SecOps, AI/ML or related domains
• Proven track record defining and capturing product requirements and transforming them into executable product roadmaps
• Strong prioritization skills and the discipline to focus on high-impact activities in fast-paced, high-growth environment
• Deep curiosity about customer needs with a demonstrated track record building customer relationships and delivering customer-centric security solutions
• Experience managing stakeholder relationships with external partners and building successful integrations with established or emerging tech or security vendors
• Excellent communication skills with ability to translate complex technical problems into easily understood requirements for diverse audiences
• Experience leading teams and mentoring junior PMs, helping elevate product thinking and execution quality across the organization
• Experience in MCP (Model Context Protocol) or A2A (Agent2Agent) protocol is preferred
• Experience with AI agent communication protocols, API design, or distributed automation frameworks is preferred

FD21

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.