SSB Onboarding Manager - Rippling Spend

Rippling; Bengaluru; On-site; INR 1,500,000 - 2,700,000; Full time

Job summary

Rippling is hiring an Onboarding Manager for Rippling Spend in Bengaluru. You will set up and customize customer accounts, supervise launches, and ensure full adoption of the Rippling Spend platform.

You will cultivate relationships with C-level executives and key decision-makers, driving retention and expansion as part of a growing post-sales organization. You will collaborate with cross-functional teams to deliver a seamless onboarding experience, align incentives with customers, and

Qualifications

• 2+ years in Sales/Sales Development, Customer Success, Account Management, Project Management, or Implementations.
• Experience advising clients and driving revenue expansion.
• Experience engaging with financial decision-makers (Owners/CEOs, CFO, Controller, Director of Finance) at small businesses.
• Strong oral, written, and presentation skills with ability to build lasting client relationships.

Responsibilities

• Set up and manage onboarding for Rippling Spend and related modules.
• Launch Rippling Spend platforms and drive full adoption across customers.
• Build relationships with new and existing customers and track account health.
• Develop multi-threaded relationships with key decision-makers within accounts.
• Own retention, expansion, and overall growth across your book of business.
• Collaborate with Product, Engineering, Support, and Risk to improve customer experience.
• Partner with Sales, Marketing, and Operations to drive efficiencies across the account lifecycle.

Skills

Sales

Customer Success

Account Management

Implementations

Job description

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About The Role

As an Onboarding Manager for Rippling Spend, you will set the bar for operational excellence within our Sales organization by developing and executing strategies to both set up and expand customers effectively. We believe strongly in our value proposition of aligning incentives with our customers, and you will bring it to life by cultivating strong relationships with C-Level executives and key decision-makers. You will have the opportunity to help build Rippling's onboarding organization and define the post-sales strategy that fuels our growth!

What You Will Do

• Set up and customize new customer accounts for Rippling Spend, handling implementations that require a working knowledge of accounting and general ledger concepts
• Execute successful launches of the Rippling Spend platform and drive full adoption of the tool
• Build and nurture strong relationships with new and existing customers, ensuring their needs are met, and account health is tracked
• Develop deep, multi-threaded relationships with key decision-makers within your accounts
• Own retention, expansion, and overall growth across your book of business
• Collaborate with Product, Engineering, Support, and Risk teams to provide informed recommendations that enhance the customer experience
• Partner cross-functionally with Sales, Marketing, and Operations teams to drive efficiencies throughout the account lifecycle

What You Will Need

• 2+ years in Sales/Sales Development, Customer Success, Account Management, Project Management, or Implementations, with experience advising clients and driving revenue expansion
• Experience engaging with financial decision-makers (Owners/CEOs, CFO, Controller, Director of Finance) at companies with up to 50 employees
• Strong oral, written, and presentation skills with the ability to build lasting client relationships
• Ability to understand diverse business requirements across industries and translate them into a compelling vision for customers
• High emotional intelligence, coachability, and a genuine passion for delighting clients
• Self-starter mentality with the energy and initiative to thrive in a fast-paced environment
• 2+ years managing multiple SMB customers while implementing or administering expense or corporate card programs
• Even if you don't meet all of the requirements listed here, we still encourage you to apply. Your life and professional experience may be relevant beyond what a list of requirements will capture.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail]

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.