SRE Program Manager

Accenture in India; Maharashtra; On-site; INR 4,000,000 - 6,500,000; Full time

Job summary

Accenture in India is seeking a Program Manager for Site Reliability Engineering to lead the SRE team’s day-to-day operations and drive reliability, scalability, and operational excellence.

You will manage cross-functional initiatives, define roadmaps, track risks, and report metrics to leadership, using tools like Jira and Confluence. A strong technical background in cloud-native architectures and proven program management experience are essential.

Qualifications

• 5+ years in program or technical project management.
• Hands-on SRE or DevOps experience.
• Strong knowledge of cloud-native architectures (Kubernetes, microservices).
• Familiarity with Agile methodologies and tools.
• Excellent stakeholder management and communication skills.
• Certifications: PMP, SAFe, or SRE Foundation preferred.

Responsibilities

• Drive day-to-day operations of the SRE team.
• Define program scope, objectives, and success criteria.
• Develop quarterly roadmaps for SRE projects.
• Track progress, risks, and dependencies using JIRA and Confluence.
• Facilitate communication between SRE, development, and leadership.
• Establish KPIs for reliability and operational efficiency.
• Prepare executive dashboards translating metrics into business impact.
• Lead continuous improvement using data-driven insights.
• Act as the primary liaison between SRE and other teams.
• Influence decision-making through clear reporting.

Skills

SRE

Program management

Kubernetes

Distributed systems

Microservices

Agile methodologies

Stakeholder management

Leadership & communication

Tools

JIRA

Confluence

Datadog

Job description

Program Manager – Site Reliability Engineering (Cloud Native Platform Team)

Role Summary

The Program Manager will drive day-to-day operations of the Site Reliability Engineering (SRE) team, ensuring alignment with organizational goals for reliability, scalability, and operational excellence. This role requires a strong technical background in SRE practices and proven program management expertise to drive cross-functional initiatives, optimize processes, and deliver measurable business and operations value.

Key Responsibilities

• Operational Leadership
  • Drive adoption of SRE best practices such as error budgets, SLIs/SLOs, and automation to reduce toil.
  • Ensure compliance with security, privacy, and regulatory standards in all reliability initiatives.
• Program Management
  • Define program scope, objectives, and success criteria for reliability initiatives.
  • Develop and maintain quarterly roadmaps for SRE projects in collaboration with platform engineering teams.
  • Track progress, risks, and dependencies across multiple projects using tools like JIRA and Confluence.
  • Facilitate communication between SRE, development, and leadership teams to ensure transparency and alignment.
• Performance Measurement
  • Establish and monitor KPIs for reliability and operational efficiency.
  • Prepare executive dashboards and reports to translate technical metrics into business impact narratives.
  • Lead continuous improvement initiatives based on data-driven insights.
• Stakeholder Engagement
  • Act as the primary liaison between SRE and other teams (Product, Engineering and Delivery-SOC).
  • Influence decision-making at all levels through clear communication and structured reporting.

Performance Measurement Parameters

Incident Metrics:

• Mean Time to Detect (MTTD)
• Mean Time to Respond (MTTR)
• Mean Time to Recovery (MTTR)
• Incident Frequency and Severity

Change Management:

• Change Failure Rate
• Change Success Rate

Reliability Metrics:

• System Uptime / Availability
• Service Level Objective Achievement Percentage

Operational Efficiency:

• Automation Rate
• On-call Burden Reduction

Measurement Matrix for Leadership Presentation

Use a dashboard approach combining:

• Latency
• Traffic
• Errors
• Saturation

Monthly/Quarterly trends on SLO

Incident Heatmaps: Highlighting root causes and resolution times.

Business Impact Metrics: Cost savings, risk reduction, and ROI from reliability improvements.

Tools

• Datadog

Experience Requirements

• Technical Background
  • Prior hands-on experience as a Site Reliability Engineer or in DevOps roles.
  • Strong understanding of cloud-native architectures (Kubernetes, microservices, distributed systems).
• Program Management Expertise
  • 5+ years in program or technical project management.
  • Proven ability to manage cross-functional initiatives in fast-paced environments.
  • Familiarity with Agile methodologies and tools (JIRA, Confluence).
• Leadership & Communication
  • Experience presenting technical and operational metrics to executive leadership.
  • Strong stakeholder management and negotiation skills.
• Certifications: PMP, SAFe, or SRE Foundation – SAFe preferred