SRE Production Support (Rotational Shift)

FIS India Bangalore; India; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

FIS India Bangalore is seeking an experienced Site Reliability Engineer to join the Production Support team. You will provide 24x7 support for critical applications and infrastructure, troubleshoot incidents, and drive automation to reduce toil.

Ideal candidates have 4-6 years in production support, strong Linux skills, and experience with monitoring tools. The role includes on-call rotations and night/weekend support as needed.

Qualifications

• Experience in production support and automation.
• Strong Linux/Unix troubleshooting skills.
• Proficiency in Shell and Python scripting.
• Understanding of SRE principles and operational excellence.
• Experience with monitoring/observability tools and incident management.

Responsibilities

• Provide 24x7 production support for critical applications and infra.
• Troubleshoot incidents, perform root cause analysis, and restore services.
• Develop automation to reduce manual toil and improve reliability.
• Create and enhance scripts using Shell and Python.
• Monitor health, performance, and availability of systems.
• Collaborate with cross-functional teams to improve reliability.
• Participate in on-call rotations and weekend support as required.
• Drive continuous-improvement initiatives aligned with SRE best practices.

Skills

Linux/Unix admin

Shell scripting

Python scripting

SRE principles

Automation

Incident management

Monitoring/observability

On-call rotations

Tools

Splunk

Dynatrace

NetXMS

Cloud platforms (AWS/Azure)

Job description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

FIS is looking to add an energetic, talented, and experienced Site Reliability Engineer (SRE) to our Production Support team. The team supports critical business applications and infrastructure, with a strong focus on service reliability, rapid incident response, automation, operational excellence, and continuous improvement.

What you will be doing:

• Provide 24x7 production support for critical business applications and infrastructure.
• Perform troubleshooting, incident management, root cause analysis, service restoration, and problem-management activities.
• Develop and maintain automation solutions that reduce manual effort and operational toil.
• Create and enhance scripts using Shell Scripting and Python.
• Monitor system health, performance, and service availability.
• Collaborate with application, infrastructure, and network teams to improve reliability and resiliency.
• Participate in on-call rotations, night shifts, and weekend support as required.
• Drive continuous-improvement initiatives aligned with SRE best practices.

What you bring:

• Overall experience of 4 - 6 years in production support, automation, Linux, and Site Reliability Engineering.
• Strong hands-on experience with Linux/Unix administration and troubleshooting.
• Proficiency in Linux commands, Shell scripting, and Python scripting/development.
• Good understanding of Site Reliability Engineering principles and operational excellence.
• Experience in automation, orchestration, and toil-reduction initiatives.
• Knowledge of production support processes, incident management, root cause analysis, service restoration, and problem management.
• Good understanding of switching technologies and network fundamentals.
• Experience with monitoring and observability tools such as Splunk, Dynatrace, NetXMS, or similar platforms.
• Exposure to cloud platforms, DevOps tooling, ITIL processes, and service-management tools.
• Strong analytical, troubleshooting, organizational, time-management, and communication skills.
• Flexibility to work in night shifts, on-call rotations, and weekend support schedules.

What we offer you:

• An exciting opportunity to be part of a leading financial technology organization.
• To be part of a vibrant and collaborative team focused on reliable, resilient, and automated production services.
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
• A broad range of professional education and personal-development possibilities to strengthen SRE, automation, and production-support capabilities.

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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