Site Reliability Engineer

fis; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Private medical cover

Dental cover

Travel insurance

Professional development opportunities

Job summary

FIS is seeking a Site Reliability Engineer to join our Pune team. You will monitor complex production systems, drive reliability improvements, and collaborate with software, cyber and data teams to deliver resilient services.

The ideal candidate has 4–6 years in SRE or DevOps, strong scripting skills, experience with observability tools, containers, cloud platforms, and a passion for automation and fast incident response.

Qualifications

• Fluent in spoken and written English.
• Experience supporting live systems in a business setting.
• Experience with Unix/Linux or Windows server environments.

Responsibilities

• Understand project KPIs, SLIs/SLOs, MTTD, MTTR and automate toil.
• Develop dashboards and observability tooling to monitor systems.
• Run the production environment by monitoring availability and health.
• Participate in incident management and post-incident reviews.
• Improve reliability, quality, and time-to-market of software solutions.
• Create scripts to automate repetitive tasks and reduce toil.
• Measure and optimize system performance and scalability.
• Support CI/CD pipelines and automation tooling.
• Document system interactions and technical specifications.

Skills

English fluency

Cross-functional teamwork

Live systems support

DevOps concepts

Cloud/DevOps

Tools

Splunk

Prometheus

Grafana

Dynatrace

Docker

Kubernetes

OpenShift

Terraform

Ansible

PowerShell

Python

Shell scripting

Job description

Site Reliability Engineer - 4 - 6 Yrs - Pune Location

About FIS

FIS is the world's largest global provider dedicated to banking and payments technologies. FIS empowers the financial world with payment processing and banking solutions, including software, services and technology outsourcing. FIS' more than 55,000 worldwide employees are passionate about moving our clients' business forward. Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor's 500 Index

About Team

At FIS we're passionate about building software that solves problems. We count on our site reliability engineers (SREs) to empower users with a rich feature set, high availability, and stellar performance level to pursue their missions. As we expand customer deployments, we're seeking an experienced SRE to deliver insights from massive-scale data in real time. Specifically, we're searching for someone who has fresh ideas and a unique viewpoint, and who enjoys collaborating with a cross-functional team to develop real-world solutions and positive user experiences for every interaction.

What you will be doing

• Understanding project KPIs, SLI's, SLO's, MTTD, MTTR, Error budgets, Chaos engineering and eliminating TOILs by automation
• Exploring observability tools and creating/implementing dashboards
• Run the production environment by monitoring availability and taking a holistic view of system health
• Incident Management: Knowledge in handling incidents, participating in blameless postmortem, performing root cause analysis, and implementing post-incident reviews.
• Improve reliability, quality, and time-to-market of our suite of software solutions
• Develop scripts to reduce toil and automate repetitive tasks, issues resolution scripting.
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement
• Implementing various development, testing, automation tools
• Setting up tools and required infrastructure
• Monitoring and measuring customer experience and KPIs
• Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)
• Managing periodic reporting on the progress to the management
• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
• Writes technical specifications and other forms of documentation.
• Understanding the business impact of reliability and performance issues.
• Understanding of networking concepts, OSI, TCP/IP layers and protocols, as well as experience with network troubleshooting.
• Managing Risk as an SRE

What you bring

Essential Experience:

• Fluent in spoken and written English
• Flexible to work in cross function team
• Experience of supporting live systems or other experience of working with and troubleshooting software in a business setting

Desirable Experience:

• Financial markets knowledge
• Experience of working in distributed systems - Linux, Windows

Essential Technical Skills:

• Experience in supporting Unix/Linux/Windows based application environments
• Knowledge of any RDBMS/NoSql
• Good knowledge of application support domain
• Worked on/with System and Application Monitoring and Observability tools - Splunk, Prometheus, Grafana, Dynatrace.
• Experience with 3rd party tools Management.
• Hands on experience in preparing PowerShell/Python/Shell script automation.
• Exposure to latest SRE, Cloud, DevOps technologies. Also, Knowledge of Containers, Dockers, Kubernetes/OpenShift tools.
• Skills in using tools like Terraform & Ansible to automate infrastructure management.

What we offer you

• Competitive salary
• Attractive benefits including private medical cover, dental cover, and travel insurance
• A modern, international work environment and a dedicated and motivated team
• A broad range of professional education and personal development possibilities - FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted