Associate Advanced, Securities Operations (Legacy)

FIS; Humanabad; On-site; INR 420,000 - 660,000; Full time

Benefits offered by this job

Competitive salary and benefits

Collaborative work environment

Job summary

FIS in India is seeking a detail-oriented customer services professional to support the Transfer Agency team, handling multi-client processing, data maintenance, and account setup tasks. You will engage in cross-functional activities and ensure accurate shareholder record-keeping.

You will lead queue management, assist in training, draft procedures, and contribute to process improvements in a fast-paced environment, while maintaining productivity and quality metrics.

Qualifications

• 4–6 years of experience in mutual funds/financial services operations.
• Strong customer service mindset with a global perspective (desirable).
• Willingness to work night shifts (5 days a week).
• Demonstrated track record of productivity and quality.
• Solid ability to manage priorities and communicate progress.

Responsibilities

• Work on multiple applications and tools in a multi-client environment.
• Develop subject-matter knowledge and support leadership on feedback and processes.
• Manage multiple processing priorities and adapt to changing queue demands.
• Draft procedures and training materials; act as team lead in manager's absence.
• Participate in team activities, training of new members, and process improvements.

Skills

Mutual Funds

Customer Service

Team Lead

Prioritization

Job description

Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

The Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions of mutual funds for various clients. At FIS we provide a service to clients via various channels like Transaction processing, Chat etc. Customer support may include but not limited to Accounts set up, Shareholder data maintenance, overall record keeping.

What you will be doing:

• Working on multiple applications and technological solutions to complete your daily tasks in multi-client environment.
• Developing strong subject-matter knowledge and being able to assist leadership team as a go-to person for feedback and process expertise during various projects and daily queue management.
• Handling multiple processing priorities to flexibly navigate between the tasks.
• Drafting procedures and training materials, facilitating meetings, and acting as a team lead during manager’s absence.
• Taking part in team-based activities such as: team meetings, various group projects and initiatives, assisting in training of new team members and acting as a go-to expert for processing questions.
• Thinking outside the box and applying innovative approach to solve various processing related issues.

What you bring:

• 4 to 6 Year of experience from MF background
• Excellent knowledge of Customer Services; Global mindset (Desirable)
• Ready to work in night shifts (5 days in a week)
• Strong track record of past performance in terms of productivity and quality results.
• Solid knowledge of a complex doc type.
• Ability to manage priorities and clearly communicate on progress and challenges.
• Constant willingness to expand own knowledge and understanding of the functions handled.
• Ability to apply existing procedures, own experience, and knowledge to address wide scope of client requests, incl. those of higher complexity.
• Ability to effectively communicate within and outside own functional team, along with can-do attitude.
• Drive to help others and willingness to solve processing issues of various complexity.
• Good time management and organizational skills.

What we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits
• Privacy Statement

Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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