SRE II Enterprise Tech Support Professional

Nutanix; Pune District, Bengaluru; Hybrid; INR 900,000 - 1,500,000; Full time

Job summary

Nutanix in Pune is seeking a seasoned Systems Reliability Engineer II to troubleshoot complex issues, collaborate with developers, and improve product reliability in a collaborative hybrid environment. You will mentor peers, enrich knowledge bases, and advocate for customer‑driven product enhancements.

The role emphasizes cross‑functional teamwork, on‑prem and cloud tech, VMware ESXi familiarity, and a strong customer‑centric mindset. Hybrid work requires 3 days onsite weekly.

Qualifications

• 4–7 years of Systems Reliability Engineering or similar experience.
• Strong troubleshooting in virtualization, networking (L2/L3), Linux, DevOps and cloud tech.
• Clear written and verbal communication for cross‑team collaboration.
• Proven experience solving complex issues directly with customers.
• Engineering or CS degree preferred; VMware/Citrix/Microsoft familiarity.

Responsibilities

• Troubleshoot and resolve complex technical issues for customers while maintaining high satisfaction.
• Collaborate with developers to improve product serviceability by addressing defects.
• Analyze customer data to improve product reliability and reduce risks.
• Foster partnerships with technology allies for issue resolution and ecosystem improvements.
• Mentor junior team members and contribute to knowledge sharing.
• Contribute to and expand knowledge bases; advocate for product enhancements.
• Provide rotational support coverage during business hours and off-hours as needed.

Skills

Virtualization troubleshooting

Networking (L2/L3)

Linux systems

DevOps

Cloud technologies

Customer collaboration

Mentoring juniors

Education

Engineering or Computer Science degree

Tools

VMware ESXi

Citrix

Microsoft technologies

Job description

The Opportunity

Are you a seasoned Systems Reliability Engineer with a passion for troubleshooting complex technical issues, expertise in networking and virtualization, and a customer-driven mindset If so, youll thrive in our collaborative team environment at Nutanix, where you will have the opportunity to work on innovative projects, enhance customer satisfaction, and grow alongside top-tier technology specialists in a supportive hybrid work setting.

About the Team

The Systems Reliability Engineer II will join a dynamic and collaborative team focused on delivering exceptional customer support at Nutanix. This team, based in Pune, comprises top-tier technology specialists who emphasize innovation, problem-solving, and continuous learning. The culture promotes knowledge-sharing and teamwork, all aimed at improving customer satisfaction and contributing to overall business success by engaging in cutting-edge projects that directly impact customer experiences.

You will report to the Manager, Worldwide Support, who fosters a supportive and customer-centric leadership style. This manager emphasizes collaboration and growth, ensuring that each team member has opportunities to contribute effectively and excel in their role. The work setup for this position is hybrid, requiring team members to be in the office three days a week to facilitate meetings and collaboration while allowing flexibility for remote work on the remaining days.

This role does not require travel, allowing you to focus on delivering outstanding support and service to our customers while maintaining a healthy work-life balance in a hybrid setup.

Your Role

• Troubleshoot and resolve complex technical issues for customers, ensuring high satisfaction levels.
• Collaborate with developers to identify and improve product serviceability by addressing defects.
• Analyze customer data to enhance product reliability and mitigate risks.
• Foster partnerships with technology allies for issue resolution and ecosystem improvements.
• Mentor and guide junior team members, promoting a collaborative and growth-oriented team environment.
• Contribute to and expand knowledge bases, facilitating continuous improvement efforts.
• Champion customer needs by gathering feedback and advocating for product enhancements.
• Provide rotational support coverage during weekdays and off-hours as necessary.

What You Will Bring

• 4-7 years of experience in Systems Reliability Engineering or similar roles.
• Strong expertise in troubleshooting Virtualization (preferably VMware ESXi), Networking (layer 2/3), Linux Systems, DevOps, and Cloud technologies.
• Proficient in both written and verbal communication for effective collaboration across teams.
• Experience resolving complex technical issues directly with customers.
• Degree in Engineering or Computer Science preferred.
• Customer-driven mindset with a focus on delivering high-quality support experiences.
• Familiarity with technologies from partners like VMware, Citrix, and Microsoft.
• Ability to develop tools and contribute to improving internal and external knowledge bases.

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i. e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.

Nutanix is an Equal Employment Opportunity and (in the U. S. ) an Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected] .