SRE III Enterprise Tech Support (Virtualization & Networking)

Nutanix; Bengaluru; Hybrid; INR 2,500,000 - 4,200,000; Full time

Job summary

Nutanix is seeking a Systems Reliability Engineer III to join a dynamic hybrid team in Pune. You will troubleshoot complex issues, collaborate with developers, and analyze customer data to enhance reliability while maintaining exceptional customer support for a diverse set of cloud and virtualization projects.

The role emphasizes collaboration, continuous learning, and a strong customer-centric approach within a hybrid work model that requires three days in the office weekly.

Qualifications

• Top-tier SRE with expertise in networking, virtualization, and cloud technologies.
• Experience in delivering exceptional customer support.
• Hybrid work setup with 3 in-office days per week in Pune.

Responsibilities

• Troubleshoot and resolve complex technical issues, ensuring high customer satisfaction.
• Collaborate with developers to identify product defects and enhance serviceability.
• Analyze customer data to mitigate risks and improve product reliability.
• Foster partnerships with technology allies for collaborative issue resolution.

Skills

Networking

Virtualization

Cloud technologies

Customer support

Job description

Hungry, Humble, Honest, with Heart.

The Opportunity

Are you a top-tier Systems Reliability Engineer with a strong expertise in networking, virtualization, and cloud technologies, along with a passion for delivering exceptional customer support? If so, you'll thrive in our dynamic hybrid team at Nutanix, where you'll have the opportunity to work on cutting-edge projects, collaborate with leading technology specialists, and make a meaningful impact on customer satisfaction in a supportive environment that prioritizes growth and work-life balance.

About the Team

The Systems Reliability Engineer III will join a dynamic and collaborative team focused on delivering exceptional customer support and ensuring the reliability of services at Nutanix. Based in Pune, this team is composed of top-tier technology specialists who thrive on innovation and problem-solving. Emphasizing a culture of continuous learning, knowledge-sharing, and teamwork, the team is dedicated to improving customer satisfaction and contributing to overall business success by working on cutting-edge projects that directly impact customers’ experiences and successes.

You will report to the Sr. Manager, Worldwide Support, who fosters a supportive and customer-centric leadership style. This manager emphasizes collaboration and growth, ensuring that each team member has the opportunity to excel in their role. The work setup for this position is hybrid, requiring team members to be in the office three days a week for meetings and collaboration, while allowing flexibility for remote work on other days.

This role does not require any travel, enabling you to focus on delivering outstanding support and service to customers while maintaining a healthy work-life balance in a hybrid setup.

Your Role

• Troubleshoot and resolve complex technical issues, ensuring high customer satisfaction.
• Collaborate with developers to identify product defects and enhance serviceability.
• Analyze customer data to mitigate risks and improve product reliability.
• Foster partnerships with technology allies for collaborative issue resolution.