Sr. UX Researcher

Xpertdox; Dadri; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

XpertDox in India seeks a Senior UX Researcher to own research across two products: the BI Platform and the company website. You will work directly with Product, Sales, Customer Success, and Marketing, moving from research to wireframes to recommendations within days, not weeks.

The role focuses on measuring and enhancing user experience for healthcare executives and billing staff, running NPS/CSAT programs, conducting usability tests, analyzing behavioral data, and validating prototypes before

Qualifications

• 5–10 years of UX Research experience in B2B SaaS.
• Experience leading NPS and CSAT programs end-to-end.
• Experience with BI, analytics, or dashboard-heavy platforms.
• Proven ability to run A/B tests across multiple platforms.
• Strong qualitative methods: usability testing and interviews.
• Comfort translating research into actionable product recommendations.
• Excellent communication with non-technical business stakeholders.

Responsibilities

• Lead and own NPS and CSAT programs across clients.
• Conduct usability testing and discovery interviews with healthcare decision-makers.
• Analyze BI Platform data: funnels, heatmaps, and usage.
• Shadow sales calls to capture buyer needs and translate to briefs.
• Audit xpertdox.com visitor journey to boost demo requests.
• Run Conversion Rate Optimization and A/B tests.
• Translate findings into low-to-mid fidelity wireframes in Figma.
• Define success metrics for releases and track engagement post-launch.
• Identify learning gaps and recommend onboarding materials.

Skills

UX Research

NPS CSAT

A/B testing

Wireframes in Figma

Executive communication

Tools

Mixpanel

Microsoft Clarity

Figma

Lookback

Typeform

Qualtrics

Delighted

SurveyMonkey

Job description

Job Title: Senior UX Researcher

Type: Full-time

Experience: 5 to 10 Years

About XpertDox

XpertDox builds XpertCoding, an AI-powered autonomous medical coding platform used by healthcare organizations across the U.S. The platform codes medical claims within 24 hours at 95%+ accuracy, connects to EHR systems like Epic, athenahealth, eClinicalWorks, and Experity, and includes a Business Intelligence (BI) platform where healthcare leaders monitor coding accuracy, revenue performance, clinical documentation improvement (CDI), and audit trails. Our clients include urgent care networks, primary care organizations, FQHCs, and medical billing companies.

What This Role Is

You will be the first dedicated UX Researcher at XpertDox. You will own research across two products: the BI Platform (used daily by client leadership to track coding performance, review CDI feedback, and manage audit trails) and the company website (xpertdox.com, where prospects evaluate and request demos). You will work directly with Product, Sales, Customer Success, and Marketing. You will be expected to move from research to wireframe to recommendation within days, not weeks.

What You Will Do

• Own and run NPS and CSAT programs across the client base. Analyze the results by client segment, user role, and product area. Turn findings into prioritized product recommendations.
• Conduct usability testing and discovery interviews with healthcare decision-makers: CFOs, Revenue Cycle Directors, Practice Administrators, and Billing Managers. These are not tech-savvy power users. They need information presented clearly with minimal clicks.
• Analyze behavioral data (session recordings, heatmaps, feature adoption funnels) on the BI Platform to identify where users drop off, which features go unused, and where workflow friction exists. Tools in use or planned: Mixpanel, Microsoft Clarity.
• Shadow sales calls with prospects during pre-MSA and post-MSA stages to capture unfiltered buyer needs, objections, and feature expectations. Translate these into research briefs for Product.
• Audit the xpertdox.com visitor journey. Identify conversion bottlenecks in the demo request flow. Test and validate messaging, page structure, and lead capture design. Measure impact on demo request volume and lead quality.
• Work on Conversion Rate Optimization and conduct A/B tests
• Translate research findings into low-to-mid fidelity wireframes in Figma. Improve user flows on the BI Platform and website. Validate prototypes with users before engineering builds.
• Define success metrics for every product release. Track changes in engagement, retention, NPS, and CSAT after launch. Recommend iterations based on data.
• Identify client learning gaps. Recommend training content needs: onboarding sequences, feature walkthroughs, and quick-reference materials for billing staff and practice administrators.

Requirements

• 5 to 10 years of UX Research experience, primarily in B2B SaaS products. Must have worked on a business intelligence, analytics, or dashboard-heavy platform.
• Experience running NPS and CSAT programs from design through analysis to action. Not just collecting scores, but using them to drive product changes.
• Experience working with e-commerce or D2C platforms
• Experience in conducting A/B tests for multiple platforms
• Strong qualitative research skills: usability testing, discovery interviews, contextual inquiry. Experience interviewing non-technical business users (finance, operations, clinical administration).
• Working knowledge of behavioral analytics: funnel analysis, retention cohorts, heatmaps, and session recordings. Familiarity with tools like Mixpanel, Microsoft Clarity, or equivalents.
• Hands-on wireframing in Figma. Ability to translate research into user flows and interaction improvements without waiting for a separate design team.
• Experience collaborating with Customer Success teams to reduce churn, increase platform adoption, and improve satisfaction scores.
• Experience working with Marketing on website conversion optimization: A/B testing, landing page design, lead capture flows.
• Comfort operating in a startup with approximately 60 people, limited resources, and fast iteration cycles.
• Clear communicator who can present findings to both technical teams and non-technical healthcare executives.

Tools

Research and Testing: UserTesting, Maze, Lookback, Typeform, Qualtrics Customer Sentiment: Delighted, SurveyMonkey, in-product NPS and CSAT tools Product Analytics: Mixpanel, Microsoft Clarity Wireframing: Figma, Miro Data and Reporting: Excel, Google Sheets, Power BI Collaboration: Jira, Notion, Slack