Sr. Third party Management Manager/Sr. Associate Director, Delivery Management

HSBC Holdings plc; Pune District; Hybrid; INR 3,500,000 - 6,000,000; Full time

Job summary

HSBC Software Development India in Pune (Hybrid) invites an experienced Sr. Third party Management professional to lead end-to-end supplier governance and risk controls.

You will coordinate complex vendor relationships, monitor KPIs, and drive remediation actions while maintaining thorough documentation and reporting for governance reviews. The role requires strong incident and service-management expertise, awareness of regulatory controls, and ITIL/CISA/CRISC or equivalent certifications, with

Qualifications

• Proven experience in third-party management, vendor management and service delivery.
• Experience handling complex incidents and service issues at high escalation levels.
• Familiarity with supplier governance, performance reporting and risk controls.
• Certification in ITIL, CIPS, CISA, CRISC or equivalent, or demonstrable experience.

Responsibilities

• Support end-to-end third-party relationship management per HSBC framework.
• Maintain records for suppliers, contracts, risks, controls and contacts.
• Coordinate supplier governance meetings, including packs, minutes and actions.
• Monitor supplier KPIs and remediation plans; track L3 incidents and issues.
• Prepare management information on supplier performance and risks.
• Escalate material service or compliance concerns through governance channels.

Skills

Third-party management

Vendor management

Service management

Incident management

Risk & compliance awareness

Governance reporting

Stakeholder coordination

ITIL / CRISC / CISA / CIPS

Job description

Sr. Third party Management Manager/Sr. Associate Director, Delivery Management

Location: Pune, MH, IN, 411006

Brand: HSBC

Area of Interest: Technology

Role Workstyle: Hybrid Worker

Date: 22 Oct 2026

Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Sr. Associate Director, Delivery Management

• Support end-to-end third-party relationship management in line with HSBC’s third-party management framework
• Maintain accurate records for suppliers, services, contracts, risk assessments, controls and key contacts
• Coordinate supplier governance meetings, including agendas, meeting packs, minutes, action logs and follow-up
• Monitor supplier obligations, service commitments, KPIs and agreed remediation plans
• Prepare management information and reporting on supplier performance, risks, issues and outstanding actions
• Track and help close L3 incidents, problems and remediation actions within agreed timelines
• Support third-party risk assessments, due diligence, control reviews and periodic assurance activities
• Escalate material service, risk, control or compliance concerns through appropriate governance channels

What we're looking for

• Bring proven experience in third-party management, vendor management, service management, technology operations, operational risk or a related discipline
• Demonstrate experience supporting complex incidents, problems or service issues at L3 level or equivalent escalation
• Show experience working with technology or operational suppliers in a regulated, highly controlled or large-scale organisation
• Apply established knowledge of supplier governance, performance reporting, risk management and control assurance
• Use strong understanding of third-party and supplier-management principles alongside incident, problem, change and service-management practices
• Produce clear reporting, management information and governance materials with strong evidence-management discipline
• Partner effectively with multiple stakeholders to coordinate resolution and sustain outcomes
• Hold ITIL, CIPS, CISA, CRISC or equivalent certification, or bring equivalent demonstrable experience in service management, risk, audit, procurement, technology or third-party management

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
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Issued by – HSBC Software Development India